Associate Private Banker
Commonwealth Bank · Melbourne, Victoria, Australia
- On site
- Full-time
- A$75,000 / year
- Melbourne, Victoria, Australia
Job highlights
- Support Private Bankers with client loan applications.
- Manage client portfolios and ensure data integrity.
- Facilitate money market transactions and client onboarding.
- Deliver exceptional customer service and client satisfaction.
- Utilize banking systems for various client requests.
About the role
About Commonwealth Private
Commonwealth Private strives to provide outstanding personal service and trusted advice to high net worth individuals who have the intention to invest or borrow at least AU$2.5million. Quite simply, our breadth of experience means that we can offer clients a comprehensive range of solutions as well as market leading products and innovative investment opportunities.We are backed by superior research capabilities and the extensive resources of the Commonwealth Bank Group, so we can help our clients achieve the best possible outcome. We have Private Bankers and Investment Specialists specialising in banking, lending strategic advice, investments and insurance located right across Australia.
Our vision is to be the private bank successful Australians recommend.
About Your Role
The Associate Private Banker is a member of the team of Analysts and Associates supporting Private Bankers through value add solutions. Core duties include fulfilment of loan applications (consumer and commercial) for Private Bank, the coordination of all matters relating to the establishment and ongoing maintenance of client loan facilities, money market transactions such as completing rollovers for both borrowing and investment bills, and maintaining client records amongst other customer services duties and lending enablement support.Your Responsibilities
- Fulfilment of all credit applications (Consumer and Commercial) and once client confirms, initiate documentation process and track file through to funding/settlement
- Oversee progress of deal execution through to conclusion to ensure timely and efficient delivery of clients’ needs and requirements
- Manage portfolio workflow on a daily basis by delivering exceptional customer service in all dealings, reflected in a positive lift in the NPS results for Team and CP
- On boarding of new clients and opening of all new accounts
- Process all maintenance transactions and work with relevant support team to enable client requests ( e.g. funds transfers, IMTs and TDs)
- Control all data integrity, portfolio cleansing including duplicate clients, unlinked accounts and unlinked relationships
- Undertake title/company searches, ordering valuations, Trust Deed investigations and further income verification when required
- Support Private Bankers with reporting systems
- Pro-active review of service to Private Bankers and service workflow on a daily basis
- Proactively educate clients to use digital capabilities to enhance the service experience via online facilities such as Netbank, CommBiz for funds transfers etc where appropriate
- Work closely with analyst team members to deliver on relevant compliance and quality activities
- Proactively identify customer needs and opportunities to refer to bankers
About You
To be successful you will be passionate about customer service, ensuring a superior overall level of service is delivered to your valued clients. In addition to this you will have:- Demonstrated customer service experience from within a banking/lending environment, ideally with experience in a relationship management or similar role
- Consumer or Commercial product knowledge and experience
- Strong understanding of CommSee system
- Excellent communication skills, both written and verbal, with the ability to build and maintain strong relationships with customer and stakeholders
- Excellent planning and organization skills
- Strong attention to detail and accuracy
- Tertiary qualifications in a business related discipline e.g. Banking, Commerce (desirable)
- FSRA Tier 2 Accreditation
Internal Applicants
If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.Accessibility
We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696.Key skills/competency
- Associate Private Banker
- Customer Service
- Banking
- Lending
- Relationship Management
- Credit Applications
- Portfolio Management
- Client Records
- Data Integrity
- FSRA Tier 2 Accreditation
Skills & topics
- Associate Private Banker
- Private Banking
- Wealth Management
- Banking
- Lending
- Customer Service
- Relationship Management
- Financial Services
- Credit Analysis
- Client Relations
How to get hired
- Tailor your resume: Highlight your banking, lending, and customer service experience, emphasizing success in relationship management and data integrity.
- Showcase system knowledge: Specifically mention your understanding of CommSee and any other relevant banking platforms.
- Emphasize soft skills: Detail your communication, planning, organizational, and attention to detail abilities in your application.
- Prepare for interviews: Be ready to discuss your customer service philosophy and how you handle client relationships in a banking context.
- Highlight qualifications: Clearly state your business-related tertiary qualifications and FSRA Tier 2 Accreditation.
Technical preparation
Master CommSee and other banking systems.,Understand consumer and commercial lending processes.,Practice managing client data and portfolio accuracy.,Familiarize with financial transaction procedures.
Behavioral questions
Describe a time you exceeded client expectations.,How do you handle competing client priorities?,Explain your approach to maintaining data accuracy.,How do you build and maintain strong relationships?
Frequently asked questions
- What are the primary responsibilities of an Associate Private Banker at Commonwealth Bank?
- The Associate Private Banker supports Private Bankers by managing loan applications (consumer and commercial), coordinating client loan facilities, executing money market transactions, and maintaining client records. Key duties also include data integrity, portfolio cleansing, and client onboarding.
- What kind of clients does Commonwealth Private serve?
- Commonwealth Private serves high net worth individuals who intend to invest or borrow at least AU$2.5 million, providing them with trusted advice and a comprehensive range of financial solutions.
- What experience is required for the Associate Private Banker role?
- The role requires demonstrated customer service experience within a banking/lending environment, ideally with relationship management experience. Knowledge of consumer or commercial products and the CommSee system is essential.
- What qualifications are desirable for this position?
- While not strictly mandatory, tertiary qualifications in a business-related discipline (e.g., Banking, Commerce) are desirable. FSRA Tier 2 Accreditation is also mentioned as a requirement.
- How does Commonwealth Bank support career growth for internal employees?
- For existing Commonwealth Bank Group employees, applications are managed through Sidekick, indicating a supportive process for career advancement within the group.
- What is the vision of Commonwealth Private?
- Commonwealth Private's vision is to be the private bank that successful Australians recommend, emphasizing their commitment to outstanding personal service and trusted advice.
- How important is customer service in this Associate Private Banker role?
- Customer service is paramount. The job description emphasizes passion for customer service and delivering a superior level of service to valued clients, aiming for a positive impact on NPS results.
- What technical skills are needed for an Associate Private Banker?
- Key technical skills include proficiency with banking systems like CommSee, handling consumer and commercial credit applications, processing maintenance transactions, and managing data integrity within client portfolios.