Want to get hired at Comcast?
End User Content Specialist
Comcast
Pasig, National Capital Region, PhilippinesOn Site
Original Job Summary
Job Summary
The End User Content Specialist is responsible for creating and maintaining end user documentation. You will convert technical and complicated information into clear, concise materials for various audiences. Collaboration with Development, Quality Assurance, and Feature Owners is essential to produce technical manuals, instructional materials, and other product documentation.
Core Responsibilities
- Interview subject matter experts and technical staff for information gathering.
- Prepare written text along with layout and organization.
- Review, critique, and edit technical documentation and design notes.
- Transcribe recordings of software demonstrations.
- Manage multiple projects while meeting deadlines.
- Maintain an internal documentation library and coordinate special projects.
- Adapt to variable schedules including nights, weekends and overtime.
Employee Expectations
Embrace Comcast Business Operating Principles, prioritize the customer experience, continuously learn and support a culture of inclusion, and drive results while working collaboratively as a team.
Disclaimer
This job description represents the general nature and level of work performed and is not an exhaustive list of all responsibilities. Comcast is an equal opportunity employer.
Key skills/competency
- Documentation
- Technical Writing
- Editing
- Project Management
- Transcription
- Interviewing
- Collaboration
- Attention to Detail
- Communication
- Organization
How to Get Hired at Comcast
🎯 Tips for Getting Hired
- Customize your resume: Tailor it to technical writing and documentation.
- Research Comcast Business: Understand their products and culture.
- Show project management: Highlight documentation management skills.
- Prepare for technical questions: Focus on transcription and content editing.
📝 Interview Preparation Advice
Technical Preparation
circle
Review technical writing tools and software.
circle
Practice transcribing software demonstration recordings.
circle
Familiarize with documentation management systems.
circle
Study layout and formatting techniques.
Behavioral Questions
circle
Describe how you manage tight deadlines.
circle
Explain teamwork in cross-functional projects.
circle
Share experience in handling feedback.
circle
Detail conflict resolution in team settings.