Cloud Transformation and Strategy Operations Ma... @ Columbia Threadneedle Investments
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About the Role
The Cloud Transformation and Strategy Operations Manager at Columbia Threadneedle Investments will join the Technology Operations Center (TOC) leadership team. In this role, you will ensure continuous monitoring, rapid incident response, and effective coordination of major incidents while championing IT Service Management (ITSM) practices through ITIL frameworks.
Key Responsibilities
- Lead ITSM Strategy & Governance (50%): Develop and implement an enterprise-wide ITSM strategy. Define ITIL-based policies covering Incident, Problem, Change, Request Fulfillment, and Configuration Management. Establish KPIs and performance metrics.
- Business Relationship Management (25%): Act as a trusted advisor to the Columbia Threadneedle UK organisation. Align IT capabilities with business needs and manage stakeholder communications.
- Technology Operations Center Leadership (15%): Oversee IT infrastructure services from external vendors and coordinate major incident responses with Business Continuity teams.
- Team Leadership & Collaboration (10%): Lead a team of operations engineers and analysts, collaborate with application and product teams across global operations.
What You Bring
Bachelor's degree in IT, Computer Science, Business Administration, or related field (Masters preferred). Extensive IT experience in service management, operations, and infrastructure support with a proven leadership track record. ITIL Foundation certification is required, while additional certifications such as BRM Institute, PMP, or CBAP are a plus.
Preferred Skills
- Experience with ITSM tools such as ServiceNow, BMC Remedy, Jira Service Management, or Freshservice.
- Knowledge of CMDB, IT performance monitoring, and automation (Ansible, PowerShell).
About Columbia Threadneedle Investments
Columbia Threadneedle Investments offers a global team environment with over 2,500 professionals, a diverse range of investment strategies, and significant career growth opportunities. They value inclusive culture, work-life balance, and innovative technological solutions in a competitive market.
Key Skills/Competency
- ITSM
- ITIL
- Operations
- Incident Management
- Business Relationship
- Team Leadership
- Vendor Management
- Automation
- Process Improvement
- Stakeholder Engagement
How to Get Hired at Columbia Threadneedle Investments
🎯 Tips for Getting Hired
- Customize your resume: Emphasize ITSM, leadership, and incident experience.
- Research Columbia Threadneedle: Understand their global investment approach and culture.
- Prepare technical examples: Highlight ITIL and process improvement successes.
- Practice behavioral responses: Focus on stakeholder management and team leadership.