Senior Manager, Partner Success
Colla Health · Remote, United States
- Remote
About the role
About Us
Our vision is to improve the quality of life of people with cancer. Today, we provide behavioral health care to the 17 million cancer patients in the US as an extension of their medical treatment. We have a world-class team of clinicians, technologists, and healthcare operations builders passionate about partnering with cancer centers to deliver supportive care to their patients.
Role Overview
Colla Health is seeking a Senior Manager, Partner Success to own and continuously improve how we launch, manage, and grow partnerships with cancer centers. This role is responsible for ensuring new practices ramp successfully, existing partners remain highly engaged, and patients are consistently connected to Colla’s supportive care services. Reporting directly to the Co-Founder & COO, teammates in this role have direct influence on partner strategy as we scale. The ideal candidate is equal parts relationship-builder, operator, and problem-solver, with deep empathy for oncology practices and strong execution instincts.
Key Responsibilities
Partner Implementation & Launch
- Own end-to-end implementation of new oncology practice partners, from contract signing through go-live and early ramp
- Design and manage clear implementation plans, timelines, and success metrics to ensure fast, reliable launches
- Serve as the primary project manager coordinating internal teams (clinical operations, product, growth, technology) and external practice leadership
Ongoing Partner Management & Success
- Build and maintain strong, trusted relationships with oncology practice leadership, providers, and key administrative staff
- Act as the primary point of contact for a subset of partners, owning communication, issue resolution, and operations improvement
- Represent Colla Health externally with professionalism, urgency, and accountability
- Lead regular partner check-ins, quarterly reviews, and senior-level calls, including preparation of agendas, performance insights, and success plans
- Be deeply attuned to partner goals, constraints, and priorities, translating feedback into actionable improvements across Colla’s teams
Provider Engagement & Patient Growth
- Drive consistent engagement with oncologists, nurses, medical assistants, and practice staff to support awareness, adoption, and referral to Colla’s supportive care services
- Partner closely with Colla’s patient growth, clinical operations, and product teams to operationalize new patient identification and referral initiatives
- Monitor partner-level performance metrics (e.g., referrals, utilization, engagement) and lead targeted interventions to improve outcomes
- Identify expansion opportunities within existing practices and help scale best practices across the partner portfolio
What Success Looks Like
- New partners launch smoothly and ramp quickly with minimal friction
- Practice leaders view Colla as a trusted, responsive, and indispensable partner
- Clinical teams consistently understand and use Colla’s services
- Patient access to supportive care grows sustainably across partner sites
Qualifications
- 5+ years of experience in healthcare, preferably oncology and/or behavioral health
- Demonstrated ability to build trust and relationships with diverse groups of practice administrators and clinical leaders
- Experience managing accounts in customer success roles or clients via consulting engagements
- Scrappy, curious, organized, excellent communicator, action-oriented, data-driven and focused on daily improvement
- Success working remotely with occasional travel to partner locations
Compensation and Benefits
- Salary of $115,000 - $135,000
- Performance bonus-eligible
- Medical, Dental, Vision benefits
- Flexible time off policy
- 401(k)
- Work from home stipend
- Access to premier investor and start up network
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