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Colgate-Palmolive

Sr. Technology Associate / Specialist

Colgate-Palmolive · Mumbai Metropolitan Region

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  • On site
  • Full-time
  • ₹1,200,000 / year
  • Mumbai Metropolitan Region

Job highlights

  • Manage customer identity and profile capabilities using SAP CDC.
  • Design and implement registration, login, and social login flows.
  • Ensure data privacy compliance with GDPR and CCPA.
  • Integrate SAP CDC with downstream commerce and marketing systems.
  • Collaborate with business and IT teams on identity solutions.

About the role

Specialist, Customer Identity and Access Management (CIAM)

As the Customer Identity and Access Management Specialist, your role is responsible for configuring, developing, and maintaining customer identity and profile capabilities using SAP Gigya / SAP Customer Data Cloud (SAP CDC) for our 700+ eCommerce and Brand Websites. The role designs and manages profile management in line with GDPR and other privacy regulations, and collaborates with business and IT teams to deliver scalable, compliant identity and data solutions that enable personalization and trust.

Responsibilities

  • Understand and apply information technology standards to daily support and project implementation activities.
  • Build and maintain solutions on CIAM to meet future data driven, near real time personalization and omni channel needs.
  • Design and implement registration, login, and social login flows including screen-sets, RaaS, and authentication policies.
  • Supports multifactor authentication (MFA) and provides robust tools to meet data privacy laws.
  • Set up and optimize data flows/integrations between SAP CDC and downstream systems (e.g., commerce, CRM, marketing, analytics) via APIs, webhooks, and ETL tools.
  • Experience supporting and working with multi-functional teams in a dynamic environmentCIAM implementation and ensure consistent UX and compliance across multiple sites and devices.

Required Qualifications

  • Over all 3+ years of IT experience and min 2 years of hands-on experience in SAP Gigya / SAP Customer Data Cloud (SAP CDC).
  • Strong knowledge of JavaScript, HTML, CSS for implementing and customizing screen-sets.
  • Experience with REST APIs, webhooks, JSON, and integration with CRM, commerce, and marketing systems.
  • Understanding of authentication/authorization (OAuth, SAML, JWT, SSO).
  • Working knowledge of GDPR, CCPA and privacy-by-design principles.

Preferred Qualifications

  • SAP Gigya / SAP Customer Data Cloud certification (or equivalent CIAM/CDP certification).
  • CDP platforms, ideally including large, multi-region implementations.
  • Working on Agile/Scrum development teams.

Our Commitment to Inclusion

Our journey begins with our people—developing strong talent with diverse backgrounds and perspectives to best serve our consumers around the world and fostering an inclusive environment where everyone feels a true sense of belonging. We are dedicated to ensuring that each individual can be their authentic self, is treated with respect, and is empowered by leadership to contribute meaningfully to our business.

Equal Opportunity Employer

Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law. Reasonable accommodation during the application process is available for persons with disabilities. Please complete this request form should you require accommodation.

Key skills/competency

  • Customer Identity and Access Management (CIAM)
  • SAP Gigya
  • SAP Customer Data Cloud (SAP CDC)
  • JavaScript
  • HTML
  • CSS
  • REST APIs
  • GDPR
  • CCPA
  • Multi-factor Authentication (MFA)

Skills & topics

  • Customer Identity
  • Access Management
  • CIAM
  • SAP Gigya
  • SAP CDC
  • JavaScript
  • API Integration
  • Data Privacy
  • GDPR
  • CCPA
  • Specialist
  • IT
  • Mumbai

How to get hired

  • Tailor your resume: Highlight your 2+ years of hands-on SAP Gigya/SAP CDC experience, JavaScript, API, and privacy compliance knowledge.
  • Showcase CIAM expertise: Emphasize your experience with authentication, authorization, and integrating with commerce/marketing systems.
  • Demonstrate understanding: Articulate your knowledge of GDPR, CCPA, and privacy-by-design principles in your application.
  • Prepare for interviews: Be ready to discuss CIAM implementation challenges and solutions, and how you ensure consistent UX and compliance.

Technical preparation

Master JavaScript for screen-set customization.,Practice integrating with REST APIs and webhooks.,Review OAuth, SAML, JWT, and SSO concepts.,Study GDPR and CCPA data protection principles.

Behavioral questions

Describe a complex CIAM integration challenge.,How do you ensure compliance with privacy laws?,Share an example of cross-functional team collaboration.,How do you manage multiple sites and devices?

Frequently asked questions

What are the primary responsibilities of a Customer Identity and Access Management Specialist at Colgate-Palmolive?
The Customer Identity and Access Management Specialist at Colgate-Palmolive is responsible for configuring, developing, and maintaining customer identity and profile capabilities using SAP Gigya / SAP Customer Data Cloud (SAP CDC). This includes designing and managing profile management in line with GDPR and other privacy regulations, and collaborating with business and IT teams to deliver scalable, compliant identity and data solutions.
What technical skills are required for the CIAM Specialist role at Colgate-Palmolive?
Required technical skills include over 3 years of IT experience with at least 2 years of hands-on experience in SAP Gigya / SAP Customer Data Cloud (SAP CDC). Strong knowledge of JavaScript, HTML, CSS, REST APIs, webhooks, JSON, and understanding of authentication/authorization (OAuth, SAML, JWT, SSO) are essential.
What is the importance of data privacy regulations like GDPR and CCPA for this role?
Working knowledge of GDPR, CCPA, and privacy-by-design principles is crucial. The role involves designing and managing profile management in line with these regulations, ensuring that all CIAM solutions are compliant and protect customer data.
Does Colgate-Palmolive offer relocation assistance for this position in Mumbai?
Yes, the job description explicitly states that 'Relocation Assistance Offered Within Country' for this position located in Mumbai, Maharashtra, India.
What are the preferred qualifications for the CIAM Specialist at Colgate-Palmolive?
Preferred qualifications include a SAP Gigya / SAP Customer Data Cloud certification (or equivalent CIAM/CDP certification), experience with CDP platforms, and experience working on Agile/Scrum development teams.
How does Colgate-Palmolive foster an inclusive work environment for its employees?
Colgate-Palmolive fosters an inclusive environment by developing strong talent with diverse backgrounds and perspectives, ensuring everyone feels a true sense of belonging. They are dedicated to individuals being their authentic selves, being treated with respect, and being empowered to contribute meaningfully.