B2B Change Manager

@ Coles Group

About Coles Group

We’ve been trusted to serve Aussie communities since 1914 and have grown to become a top 30-listed company on the ASX with over 115,000 team members and a portfolio of iconic brands.

About The Team

Our Digital team is at the cutting edge of retail innovation, creating differentiated omni-channel experiences and building the next generation of digital retailing.

About The Role

As the B2B Change Manager, you will lead change management for the rollout of a B2B omni-channel payment solution. Your key responsibilities include:

• Leading change management initiatives.
• Developing and implementing tailored change plans aligned to project goals.
• Analyzing organizational readiness and assessing business impacts.
• Building strong relationships with stakeholders including senior Digital & Finance leaders.
• Designing and delivering communication strategies for clarity and engagement.
• Facilitating workshops and meetings to support team alignment.
• Integrating change activities with broader project plans and managing dependencies.
• Identifying and mitigating risks associated with change delivery.
• Supporting internal teams and B2B customers through both in-store and online change journeys.

About You And Your Skills

You are a strategic and empathetic change leader with proven experience in delivering digital change projects, ideally involving customer migration. You have a strong grasp of change management principles, tools, and methodologies, coupled with excellent communication, facilitation, and stakeholder engagement skills. Analytical thinking and a team-oriented mindset are essential to thrive in this role.

What’s In It For You?

Working with Coles Group offers flexible working options including hybrid working, office perks such as gym facilities and free parking, team member discounts on supermarket and liquor purchases, a digital recognition platform, opportunities for learning and development, paid parental leave, and an annual share plan.

About The Recruitment Process

Coles Group is committed to building a diverse, inclusive, and safe workplace. We encourage applications from candidates of all backgrounds and are happy to adjust our recruitment process to support candidates with disabilities. For more information, visit our careers site or email inclusionrecruitment@coles.com.au.

Key skills/competency

• change management
• digital
• stakeholder engagement
• communication
• facilitation
• organizational readiness
• risk mitigation
• omni-channel
• analytical
• leadership