Head of Business Transformation

Company Overview: CoinsPaid

CoinsPaid offers ready-to-use crypto payment solutions tailored to businesses' every need. Standing at the forefront of mass adoption, our products help businesses gear up for the new era of digital assets. We showed tremendous growth in terms of transactions and volumes since 2019 and in 2023 were marked by Forbes as the "Best Crypto Payment Gateway for High-Volume Transactions".

Headquartered in Estonia and having 3 international hubs, we are still a remote-first company with employees working from 30+ countries around the world. At CoinsPaid, we are passionate about crypto, fintech and are putting great effort into building a team that will get the world ready for every-day crypto use. If these feel close to you - give us a shout!

Role Summary: Head of Business Transformation

The Head of Business Transformation role is created to deliver and drive key programs and initiatives across the company. These initiatives focus on coordinating and executing complex business projects that require close cross-department collaboration and impact multiple parts of the organization.

The role reports to the Chief Operating Officer (COO) and works closely with company management. The candidate is expected to demonstrate a high level of independence, strong ownership, and the ability to define problem scope, set priorities, and deliver tangible results without constant supervision.

This position involves deep collaboration with multiple departments. The role requires immersion into how teams operate, a strong understanding of their processes, auditing current efficiency, and driving improvements through practical process changes and transformation initiatives.

The Head of Business Transformation acts as a central driver of change, ensuring alignment between strategy and execution, removing cross-department blockers, and ensuring that transformation initiatives are delivered on time with clear business impact.

Responsibilities

• Act as an end-to-end owner of complex cross-functional initiatives, ensuring alignment between stakeholders, clear scope definition, timelines, and measurable outcomes.
• Drive and coordinate company-wide strategic transformation initiatives, including corporate restructuring, business separation, and post-M&A integration activities.
• Support the COO and top management with structured data, analysis, and insights to enable informed decision-making on strategic and operational topics.
• Conduct systematic reviews and audits of departmental processes, performance, and cost efficiency across the organization.
• Identify inefficiencies and improvement opportunities, develop clear action plans, and lead implementation of process and operational improvements in line with efficiency and scalability goals.
• Work closely with department heads and key teams to embed changes, remove execution blockers, and ensure adoption of new processes and ways of working.
• Track progress, risks, and results of transformation initiatives, ensuring delivery on time, within scope, and with clear business impact.

Requirements

• Minimum 5 years of experience in roles such as Program Manager, Project Manager, Transformation Manager, or Management Consultant, with direct ownership of complex initiatives.
• Proven experience working in or with financial regulated environments (e.g. banks, EMI, payment institutions).
• Background in management consulting, audit, or advisory roles (Big4 or similar) is a strong advantage.
• Strong analytical skills with the ability to work with data, and operational KPIs, and unstructured information to support decision-making and measure impact.
• Demonstrated ability to work with and influence stakeholders across different levels of the organization, including senior management and C-level.
• High level of autonomy, ownership mindset, and ability to operate independently in a fast-changing environment.
• Excellent structured thinking and communication skills, with the ability to translate complex problems into clear actions and execution plans.

Nice to have

• Experience working in a bank, fintech, or other regulated financial organization under strict regulatory frameworks.
• Background in management or strategy consulting, including Big Four or similar advisory firms.
• MBA degree or other advanced business education.

Why choose CoinsPaid?

To become a part of this solid team, passionate about their jobs and the crypto industry as a whole. To feel a great team spirit and meet people supporting each other's growth and development. To become a part of a rapidly developing international company and a crypto payments leader. Only in 2024 CoinsPaid was awarded more than 10 times:

• Acquisition International 2024 - Best Crypto-payment Solutions Firm 2024 - Europe;
• World Business Annual Awards 2024 - Leading Blockchain & Cryptocurrency Firm in Europe 2024;
• World Business Annual Awards 2024 - Best Blockchain Initiative Europe 2024;
• World Business Annual Awards 2024 - Best Blockchain Fintech Company Europe 2024;
• Global Brands Magazine Awards - Leading Cryptocurrency Payment Solutions;
• ICA Compliance Awards - Development of Automated Real-time Risk Assessment System;
• Europe Fintech Awards - Crypto Award;
• EiGE Awards - Best Payment Provider 2024;
• World Business Annual Awards 2024 - Best Cryptocurrency Payment Solution Provider Europe 2024;
• World Economic Magazine 2024 - Best Digital Payments Solutions Provider;
• Malta Fintech Awards by Dynamic Events - Payment Services Provider of the Year;
• Global Brands Magazine Awards - Best Crypto Payment Gateway;
• Business Awards UK - Best Cryptocurrency Tech;
• EGR B2B - Best Cryptocurrency Service Supplier 2024;
• Global Cards & Payments Innovation Awards - Best B2B Payments Initiative;
• International Investor Award - Most Advanced Crypto Payment Processing Firm 2024.

Solid facts about CoinsPaid

• Private and profitable company, registered and licensed in Estonia;
• Secure business, with regular financial and regulatory audits;
• Over 10 years of experience in the blockchain development;
• Over €700M processed in crypto monthly;
• Over 1M transactions processed monthly;
• Over 800 merchants accounts serviced;
• Over 270 team members across 30+ countries.

Key skills/competency

• Business Transformation
• Program Management
• Process Improvement
• Change Management
• Strategic Planning
• Financial Regulation
• Stakeholder Management
• Data Analysis
• Operational Efficiency
• Fintech