CX Technical Senior Program Lead
@ Coinbase

Hybrid
$200,000
Hybrid
Full Time
Posted 20 hours ago

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XXXXXXXXX XXXXXXXXXXX XXXXXXXXX****** @coinbase.com
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Job Details

About Coinbase and the Role

At Coinbase, our mission is to increase economic freedom through crypto and blockchain technology. As a CX Technical Senior Program Lead, you will shape and deliver the Consumer Support technology roadmap, leading strategic cross-functional initiatives to create world-class customer experiences.

What You’ll Be Doing

  • Identify, scope, and prioritize key support experience initiatives.
  • Explore new technologies to elevate customer delight.
  • Lead and manage technical programs that scale operations.
  • Establish key results, write technical PRDs, and manage backlogs.
  • Coordinate with multiple teams and build strategic partnerships.
  • Utilize customer data to inform experience improvements.
  • Become a subject matter expert in customer experience.

What We Look For In You

  • Bachelor's degree or equivalent experience.
  • 5+ years in technical program management with consumer-facing focus.
  • Strong project management and communication skills.
  • Experience with technical PRDs, backlog management, and prioritization.
  • Analytical ability and stakeholder management expertise.
  • Passion for customer experience and innovation.

Key skills/competency

crypto, blockchain, technical program management, customer experience, PRDs, project management, automation, cross-functional, data-driven, strategic

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How to Get Hired at Coinbase

🎯 Tips for Getting Hired

  • Research Coinbase's culture: Understand their mission, values, and latest news.
  • Tailor your resume: Highlight technical program management and CX achievements.
  • Emphasize blockchain skills: Demonstrate crypto and blockchain project experience.
  • Showcase leadership: Include examples of managing cross-functional teams.

📝 Interview Preparation Advice

Technical Preparation

Review technical program management frameworks.
Study blockchain integration in CX solutions.
Practice writing technical PRDs and backlog estimates.
Familiarize with data analysis for customer insights.

Behavioral Questions

Describe past cross-functional collaboration experiences.
Explain handling high-pressure project deadlines.
Detail stakeholder communication strategies.
Discuss learning from project setbacks.

Frequently Asked Questions