CX Technical Program Manager
@ Coinbase

Hybrid
$185,000
Hybrid
Full Time
Posted 12 hours ago

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XXXXXXXXX XXXXXXXXXXXXX XXXXXXXXX****** @coinbase.com
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Job Details

About Coinbase

At Coinbase, our mission is to increase economic freedom worldwide by building the emerging onchain platform for the future global financial system. We believe in the power of crypto and blockchain technology to update finance.

Role Overview

As a CX Technical Program Manager, you will shape and deliver the Consumer Support technology roadmap. You will elevate self-service and automated support experiences for our global customers and lead cross-functional initiatives to develop scalable, data-driven, and customer-focused solutions.

Key Responsibilities

  • Identify, scope and prioritize key initiatives that drive best-in-class support experiences.
  • Explore and integrate new technologies to delight customers.
  • Lead and manage technical programs to improve customer experiences and scale operations.
  • Establish key results, write technical PRDs, maintain backlogs and prioritize work.
  • Coordinate with development teams and build strategic partnerships with CX leadership and external units.
  • Utilize customer data to identify actionable improvements and drive innovation.
  • Become a subject matter expert in developing a best-in-class customer experience.

Qualifications

  • Bachelor's degree in a relevant field or equivalent experience.
  • 7+ years in technical program management, ideally in consumer-facing experiences.
  • Strong project management skills and ability to handle multiple projects.
  • Experience writing technical PRDs, managing backlogs and prioritizing work.
  • Excellent communication and stakeholder management skills.
  • Analytical, problem-solving and data-driven decision-making abilities.

Nice to Haves

  • MBA or higher degree.
  • Experience in crypto, financial services or tech companies.
  • Lean Six Sigma or green/black belt certification.

Work Environment

While many roles are remote-first, this position requires in-person participation throughout the year with regular team and company offsites.

Key skills/competency

  • Technical Program Management
  • Consumer Support
  • Blockchain
  • Crypto
  • Data Analysis
  • Project Management
  • Stakeholder Management
  • PRD Writing
  • Automation
  • Customer Experience
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How to Get Hired at Coinbase

🎯 Tips for Getting Hired

  • Customize your resume: Highlight technical program management and CX achievements.
  • Study Coinbase culture: Research their mission and blockchain initiatives.
  • Prepare technical narratives: Showcase experience with data-driven projects.
  • Demonstrate leadership: Provide examples of cross-functional collaboration.

📝 Interview Preparation Advice

Technical Preparation

Review technical program management methodologies.
Study data analysis techniques.
Understand blockchain fundamentals.
Practice writing clear technical PRDs.

Behavioral Questions

Describe managing multiple complex projects.
Explain collaboration with diverse stakeholders.
Share experience under high-pressure environments.
Discuss adapting to rapid business changes.

Frequently Asked Questions