Partner Success Specialist

About Cohere

Our mission is to scale intelligence to serve humanity. We’re training and deploying frontier models for developers and enterprises who are building AI systems to power magical experiences like content generation, semantic search, RAG, and agents. We believe that our work is instrumental to the widespread adoption of AI.

We obsess over what we build. Each one of us is responsible for contributing to increasing the capabilities of our models and the value they drive for our customers. We like to work hard and move fast to do what’s best for our customers.

Cohere is a team of researchers, engineers, designers, and more, who are passionate about their craft. Each person is one of the best in the world at what they do. We believe that a diverse range of perspectives is a requirement for building great products.

Join us on our mission and shape the future!

Why this role?

In this intermediate level individual contributor role, we seek a Partner Success Specialist excited to grow their career in the exciting world of Enterprise Generative AI. The Partner Success Specialist will collaborate with our leadership to build and scale our global partnerships ecosystem. This will include defining partner strategy, building partnerships with consulting firms, hyperscalers and other partners and scaling our internal partner infrastructure as Cohere continues to scale rapidly. In this broadly scoped role, Cohere seeks a candidate with big-picture thinking skills, reliable business judgment, influencing skills, and a ‘move the needle’ mindset. The Partner Success Specialist will enjoy this roll-up-your sleeves career growth opportunity, getting into the weeds and doing what it takes to drive partnership success forward!

As Our Partner Success Specialist, You Will:

• Partner strategy: Collaborate with partner leadership and cross-functional stakeholders globally to develop partner strategy and resource plans. Engage closely with the GTM leadership to ensure alignment with overall business objectives and provide data-driven recommendations for the partner program
• Strategic initiatives: Develop and lead critical strategic projects to improve efficiency and effectiveness across the partner organization. Collaborate with internal cross-functional teams, including product, marketing, and sales to drive partner initiatives end to end.
• Partner analytics and operations: Own source of truth partner performance dashboards, analytics and lead conflict management activities in partner and internal tools and systems (e.g., SFDC, ACE, lead management tools, internal CRM).
• Partner onboarding and enablement: Partner with enablement teams to build out scaled partner enablement infrastructure to support partner teams to effectively sell Cohere’s offerings. Be thought leader to certify and enable partners to deliver an exceptional customer experience
• Partner Management and Pipeline Generation: Identify and establish key relationships with select partner companies. Collaborate with Partner Managers to own and drive initiatives and push forward on overall partnership agendas, pipeline generation and partner activation initiatives (e.g., partner events & conferences, sales campaigns)

The Partner Success Specialist role is a good match for you if you have:

• 4+ years experience in consulting, go-to-market and partnership roles
• 2+ years of external client-facing work experience
• Experience developing and executing integrated GTM strategies to unlock growth.
• Strong understanding of recurring revenue models, enterprise technology business models and go-to-market strategies.
• Superior critical thinking and problem-solving skills.
• Experience engaging with executive senior leadership in a constructive and collaborative manner.
• Ability to work in a cross functional manner across sales, technical teams, product and management.
• A strong sense of ownership. Self-motivated and self-directed.

If some of the above doesn’t line up perfectly with your experience, we still encourage you to apply!

We value and celebrate diversity and strive to create an inclusive work environment for all. We welcome applicants from all backgrounds and are committed to providing equal opportunities. Should you require any accommodations during the recruitment process, please submit an Accommodations Request Form, and we will work together to meet your needs.

Perks and Benefits:

• An open and inclusive culture and work environment
• Work closely with a team on the cutting edge of AI research
• Weekly lunch stipend, in-office lunches & snacks
• Full health and dental benefits, including a separate budget to take care of your mental health
• 100% Parental Leave top-up for up to 6 months
• Personal enrichment benefits towards arts and culture, fitness and well-being, quality time, and workspace improvement
• Remote-flexible, offices in Toronto, New York, San Francisco, London and Paris, as well as a co-working stipend
• 6 weeks of vacation (30 working days!)

Key skills/competency

• Partner Strategy
• Go-to-Market (GTM)
• Enterprise Technology
• Generative AI
• Consulting
• Business Development
• Partnership Management
• Sales Enablement
• Cross-functional Collaboration
• Strategic Initiatives