Technical Writer

@ Cognizant

Overview

The Technical Writer position at Cognizant is responsible for handling all legal domain-related queries and documentation tasks. You will work collaboratively with management, team members, and clients to ensure accurate and high-quality documentation.

Working Arrangements

This is primarily a remote role with the possibility of hybrid work (3-4 days onsite) based on business needs. Cognizant supports work-life balance through various wellbeing programs.

Role & Responsibilities

As a Technical Writer, you will:

• Adhere to department style and process guidelines.
• Understand product development methodologies in an Agile environment.
• Document new and updated features for Visa Risk Manager and the Compromised Account Management System products.
• Create schedules, attend project meetings, and report progress.
• Collaborate with developers, designers, product managers, and customer support teams for quality documentation.

Required Skills

• 6+ years of writing in a publishing environment.
• Experience in fast-paced team environments.
• Knowledge of eCommerce applications or payments industry.
• Basic understanding of APIs and XML.
• Familiarity with technical writing tools like MadCap Flare, Oxygen XML, or similar.
• Experience with version control systems like Git and DITA documentation.
• Excellent communication and interpersonal skills.
• Ability to work independently and within a team.

Compensation & Benefits

The annual salary ranges between $47,975 and $115,500 depending on experience and qualifications. Additional benefits include medical, dental, vision, life insurance, paid holidays, paid time off, 401(k) contributions, disability insurance, paid parental leave, and an employee stock purchase plan. The role is also eligible for Cognizant’s discretionary annual incentive program.

Key Skills/Competency

• Technical Writing
• Documentation
• Legal Domain
• Agile
• API
• XML
• DITA
• Publishing
• MadCap Flare
• Git