Senior Account Manager - Insurance
Cognizant · Navalcarnero, Community of Madrid, Spain
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- On site
- Full-time
- $120,000 / year
- Navalcarnero, Community of Madrid, Spain
Job highlights
- Manage and grow a 10M+€ insurance client portfolio.
- Build strong client relationships and drive account growth.
- Ensure successful IT solution delivery and client satisfaction.
- Collaborate with internal teams and C-suite stakeholders.
- Utilize insurance industry insights for strategic solutions.
About the role
Senior Account Manager - Insurance
Cognizant is hiring a Senior Account Manager to form an integral part of the continued rapid growth of Cognizant’s Spanish Sales team, expanding our global service portfolio from Consulting, Technology and Outsourcing services for large accounts in the Insurance in Spain and the Iberia region. The role will involve daily exposure to our clients and Cognizant senior management, reporting into the Client Partner in Madrid Office. Located either in Barcelona or in Madrid, this role offers hybrid work model and opportunities to thrive and grow within our Sales Team.
About the Role
Client Relationship Managers are key contributors to the commercial side of Cognizant's IT and Consulting Business. CRMs serve as the primary point of contact for assigned clients. They act as business owners for assigned accounts, leading the day-to-day activities and P&L of these accounts. The CRM works with delivery teams to enhance backlog, optimizing the resource mix and navigating scope changes to ensure client expectations are met. They work towards establishing a positive client experience by conducting client meetings. A CRM's shared measures are margin, revenue, client satisfaction & employee retention.
What are you looking for?
- Client Management: Develop and maintain strong long-lasting relationships with key clients in the Insurance sector.
- Account Growth: Identify opportunities for growth within existing accounts and be responsible for a 10+ m€ portfolio.
- Solution Delivery: Collaborate with internal teams to ensure the timely and successful delivery of our IT solutions according to client needs and objectives.
- Client Advocacy: Act as the voice of the client within the company ensuring their needs and feedback are communicated and addressed.
- Performance Tracking: Monitor and report on account performance including key metrics and client satisfaction.
- Problem Resolution: Address and resolve any issues or concerns raised by clients promptly and effectively.
- Insurance Insights: Stay informed about industry trends and developments in Spain, Portugal & Italy through our partnership with Hyperscalers, specific trainings and success stories from other geos.
- RFP/Bid Management: Drive RFPs and proactive bids with regards to renewals, extensions, and expansion.
- Growth Opportunities: Opportunities to thrive and be recognized by your commercial performance.
What are we looking for?
- 8+ years of experience in a client-facing role from previous IT Professional services firms / offshore outsourcing industry.
- Strong focus on the Insurance industry, with a good understanding of main business processes.
- Aptitude to influence and communicate effectively with business stakeholders up to the C-Suite.
- Proactive mindset, with the ability to work independently and as part of a team.
- Excellent oral and written communication skills in Spanish and English.
- Ability to understand Core modernization offers like Guidewire, etc.
Preferred Experience
- MS or MBA degree.
- Experience working with multi-geo teams and offshore.
- Detail-oriented and able to manage and maintain all facets of complex assignments.
- Demonstrable problem-solving abilities with the skills to identify strategic solutions to business problems that have enterprise-wide implications.
- Demonstrate the flexibility to work among diverse corporate environments and with technical and non-technical audiences.
Diversity & Inclusion
At Cognizant, we embrace diversity. We believe it’s what helps us thrive. Our goal is to include everyone at the table, and to value and respect their unique voices and backgrounds.
Career Growth
Need a change in 2026 to grow in responsibility and evolve in your career? Join us! Please share your CV in English and we will connect soon.
Key skills/competency
- Account Management
- Insurance Industry
- Client Relationship Management
- IT Professional Services
- Sales Growth
- Business Development
- Client Advocacy
- RFP Management
- Core Modernization
- C-Suite Communication
Skills & topics
- Senior Account Manager
- Insurance
- Client Relationship Management
- IT Sales
- Account Growth
- Business Development
- Professional Services
- Cognizant
- Madrid
- Barcelona
How to get hired
- Tailor your resume: Highlight your 8+ years of client-facing experience in IT professional services and specific insurance industry knowledge.
- Showcase client management skills: Emphasize your success in developing strong client relationships and driving account growth, particularly with C-suite executives.
- Demonstrate insurance expertise: Clearly articulate your understanding of the insurance sector's business processes and core modernization offers like Guidewire.
- Quantify achievements: Use numbers to showcase your impact, such as managing portfolios over 10M€ or successful RFP outcomes.
- Highlight communication: Stress your fluency in Spanish and English and your ability to communicate effectively with diverse audiences.
Technical preparation
Study Cognizant's IT solutions and outsourcing services.,Understand Guidewire and other core modernization offers.,Familiarize yourself with the Spanish and Iberian insurance markets.,Prepare to discuss P&L management and account profitability.
Behavioral questions
Describe a time you grew a client's portfolio significantly.,How do you handle C-suite level client objections?,Share an experience managing complex IT solution delivery.,How do you stay updated on insurance industry trends?
Frequently asked questions
- What is the primary focus of the Senior Account Manager role at Cognizant's Spanish Sales team?
- The primary focus is to drive the continued rapid growth of Cognizant’s Spanish Sales team by expanding our IT and Consulting services for large accounts within the Insurance sector in Spain and the Iberia region. This involves managing client relationships, driving account growth, and ensuring successful solution delivery.
- What is the expected experience level for this Senior Account Manager position?
- We are looking for candidates with 8+ years of experience in a client-facing role within IT Professional services firms or the offshore outsourcing industry, with a strong focus on the Insurance sector.
- Does Cognizant offer a hybrid work model for this Senior Account Manager role?
- Yes, this role is based in either Barcelona or Madrid and offers a hybrid work model, providing flexibility for employees.
- What are the key responsibilities of a Client Relationship Manager at Cognizant?
- Key responsibilities include developing and maintaining strong client relationships, identifying growth opportunities within accounts, collaborating with delivery teams for solution delivery, acting as the client's advocate, tracking account performance, and resolving client issues promptly.
- What specific knowledge of the insurance industry is required for this role?
- A strong focus on the Insurance industry and a good understanding of its main business processes are required. Familiarity with core modernization offers like Guidewire is also beneficial.
- What languages are required for the Senior Account Manager role?
- Excellent oral and written communication skills in both Spanish and English are required for this position.
- What is the expected portfolio size for the Senior Account Manager?
- The Senior Account Manager will be responsible for a portfolio of over 10 million euros (10+ m€).
- How does Cognizant support career growth for its employees?
- Cognizant encourages career growth and provides opportunities to evolve in responsibility. They are looking for individuals seeking a change to grow in their careers in 2026.