Client Relationship Manager

About the Role

Client Relationship Managers are key contributors to the commercial side of Cognizant IT and Consulting Business. The CRM will serve as the primary point of contact for assigned clients, supporting and reporting into the Client Partner. They act as business owners for assigned accounts, leading the day-to-day activities and P&L of these accounts. The CRM works with delivery teams to enhance backlog, optimizing resource mix and navigating scope changes to ensure client expectations are met. They strive to establish a positive client experience by conducting client meetings. A CRM's shared measures are margin, revenue, client satisfaction & employee retention. In this role, you will:

• Build trusted relationships with client stakeholders.
• Understand the client, issues, and priorities.
• Work with clients to define their problems and co-create solutions.
• Drive RFPs/proactive bids regarding renewals, extensions, and expansion.
• Track Insurance industry trends relevant to client business and bring forth proactive ideas and solutions.
• Serve as the day-to-day point of contact for the clients.
• Be responsible for backlog growth including renewals and extensions of current engagements.
• Lead the onsite project teams and ensure they understand the client environment.

We believe hybrid work is the way forward as we strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a hybrid position requiring 3-4 days a week in a client or Cognizant office. Regardless of your working arrangement, we are here to support a healthy work-life balance through our various wellbeing programs. The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.

What You Need To Have To Be Considered

• 15+ years of experience in a client-facing role in a consulting firm or an account/engagement management role in the IT professional services offshore/outsourcing industry, within the Insurance vertical.
• Experience managing Client P&L of $15+ Million dollars including reporting and metric assessment for the account.
• Excellent ability and aptitude to influence and communicate effectively with business stakeholders up to the C-Suite.
• Ability to interface at all levels of an organization.
• Excellent oral and written communication skills and executive presentation and persuasion skills are required.
• Bachelor’s degree or equivalent experience.

These will help you stand out

• MS or MBA degree.
• Strong background in a project environment and application development in the Insurance vertical.
• Experience with Property and Casualty experience is a plus.
• Proven track record to contribute to new business development efforts and to lead and handle multiple tasks in a dynamic environment.
• Must be detail-oriented and able to manage and maintain all facets of complex assignments.
• Demonstrable problem-solving abilities with the skills to identify strategic solutions to business problems that have enterprise-wide implications.
• Demonstrate the flexibility to work among diverse corporate environments, industries, and technical and non-technical audiences.

We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.

Salary And Other Compensation

The annual salary for this position is between $150,000-175,000 depending on experience and other qualifications. This position is eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.

Benefits

Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Key skills/competency

• Client Relationship Management
• Account Management
• IT Consulting
• P&L Management
• Client Stakeholder Management
• Insurance Industry Expertise
• Business Development
• Executive Communication
• Strategic Problem-Solving
• RFP Management