Sales Support Associate II
@ Coach

Scarborough, ON
CA$45,000
On Site
Full Time
Posted 1 day ago

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XXXXXXXXX XXXXXXXXXXXXX XXXXXXXXX****** @coach.com
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Job Details

About Coach

Coach is a global fashion house founded in New York in 1941. As part of the Tapestry portfolio, Coach is committed to innovation, inclusivity and stretching what’s possible. With a focus on crafting beautiful, enduring products, Coach offers a Modern Luxury customer experience.

Position Overview: Sales Support Associate II

This role is based at the Scarborough Town Centre store in Scarborough, Ontario. The Sales Support Associate II leverages sales proficiency and operational support to deliver an authentic customer service experience, assist in product replenishment, and perform daily operational tasks.

  • Deliver renowned and authentic service for a Modern Luxury experience.
  • Support a teamwork-focused environment with peers and supervisors.
  • Take ownership to meet or exceed personal productivity goals.
  • Complete daily tasks on the sales floor and backroom operations.
  • Replenish inventory, process shipments, and support visual merchandising.

Required Experience & Skills

The ideal candidate possesses 1-3 years of selling/stock experience, preferably in a luxury retail environment. Key skills include cash register operations, proficiency with basic computer systems (iPad/laptop, Mobile POS), ability to read reports, and effective communication. Physical ability to maneuver on the sales floor and fulfill stock requirements is essential, along with a flexible schedule to meet business needs.

Operational Responsibilities

The role includes maintaining the sales floor, processing product shipments/transfers, and ensuring products are readily available for customers. The candidate should be adaptable, shifting between selling and non-selling tasks as necessary.

Company Values & Competencies

Coach emphasizes core competencies including Courage, Creativity, Customer Focus, Ambiguity Management, Drive for Results, and Interpersonal Savvy. For managerial roles, strategic agility, developing direct reports, and team building are key.

Key skills/competency

  • Sales
  • Customer Service
  • Teamwork
  • Operational Support
  • Inventory Management
  • Visual Merchandising
  • Adaptability
  • Communication
  • Luxury Retail
  • Problem Solving
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How to Get Hired at Coach

🎯 Tips for Getting Hired

  • Customize Your Resume: Highlight luxury retail and sales experience.
  • Research Coach: Understand the brand's values and store operations.
  • Showcase Flexibility: Emphasize stories of adapting to change.
  • Prepare for Interviews: Demonstrate operational and teamwork skills.

📝 Interview Preparation Advice

Technical Preparation

Familiarize with Mobile POS systems.
Learn retail inventory management software.
Practice using cash register interfaces.
Review basic computer operations and report reading.

Behavioral Questions

Describe teamwork in challenging retail scenarios.
Explain handling unexpected operational changes.
Discuss adapting to flexible work schedules.
Share customer service conflict resolution experiences.

Frequently Asked Questions