Senior Business Systems Analyst

The Opportunity at Co-operators

We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society. Our team is essential to deliver on this strategy, which is why we prioritize our people, ensuring a strong culture and development opportunities that enable our team to thrive and live our purpose. You will work with people who care passionately about you, our clients, and our communities.

This Senior Business Systems Analyst role plays a critical part in enabling seamless Loan Origination System (LOS) and Creditor Insurance integrations. You will ensure insurance products are accurately quoted, underwritten, bound, and serviced within lending journeys. You will help bridge lending, insurance, and vendor ecosystems to deliver compliant, scalable, and customer-centric digital experiences across credit products.

As a Senior Business Systems Analyst, you will liaise between the team and business stakeholders for functionality enhancements and new developments. You will be part of an exciting team responsible for translating concepts and requirements into client-focused and effective system-based solutions. You will contribute to complex and diverse initiatives through formulating and defining system scope and objectives based on both user needs and a comprehensive understanding of the applicable business applications.

Technologies You Have Experience With

You have advanced knowledge of integration technologies such as API, Webservices, and event-based integrations supporting external vendor systems. You are familiar with test management tools such as Postman and Zephyr, and can design, document, and execute test plans for end-to-end vendor integrations. You are familiar with IDP and authentication including OKTA. You also have experience using collaboration tools such as Jira, Confluence, and Miro.

How You Will Create Impact

• Facilitating discussions with business partners to collect, document, and validate detailed analysis of business functions, rules, and processes required for highly complex projects.
• Guiding the assessment and selection of technical design solutions, acting as intermediary between the team and the Business stakeholders.
• Performing detailed data analysis, data modeling, mapping, and flow to support system functionality, integrations, and conversions.
• Developing the user acceptance test plan, strategies, and leading the overall testing activities for medium to large initiatives.
• Leading the continuous improvement of the Business Systems Analyst (BSA) practice through research, devising improvements, establishing more efficient processes, and providing guidance to other team members.

To Join Our Team

You have at least five years of experience in Information Technology or a related field, complemented by post-secondary education in Information Technology or a related discipline. You possess advanced knowledge of Agile practices, SDLC methodologies, processes, and tools, as well as project planning methodologies and Lean process improvement tools and techniques. Work experience in an Insurance Environment and ITIL V3 or V4 foundation certification are considered assets.

Demonstrated ability to integrate financial systems by collaborating with external vendors, working with platforms like Loan Origination Systems (LOS) and API-driven services, partnering with UI/UX teams for digital solutions, and facilitating analysis and validation of complex, multi-system integration requirements for lending initiatives is crucial. You also have a strong testing background that includes vendor UAT, API testing, regression planning, authentication flows (Okta), and automated/scripted testing.

How You Will Succeed

• You have an innovative mindset to improve operational efficiencies and ability to influence change, with a primary focus on client needs.
• You use critical thinking skills to recognize assumptions, evaluate arguments, draw conclusions, and proactively propose solutions.
• You have strong communication skills to clearly convey messages and explore diverse points of view.
• You build trusting relationships and provide guidance to support the development of colleagues.
• You provide production support by quickly resolving operational issues and working with teams to ensure reliable system performance.

What You Need To Know

This role may require occasional travel and extended work hours, including evenings and weekends. A background check will be a condition of employment for the successful candidate.

What’s in it for you?

Co-operators offers training and development opportunities to grow your career, flexible work options, and paid time off to support your personal and family needs. We provide a holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture. You’ll also receive paid volunteer days to give back to your community. In addition to a competitive salary and incentive programs, eligible employees benefit from a comprehensive total rewards package including group retirement savings plans, pension and benefits (e.g., health and wellness, dental, disability and life coverage), mental health support, and an employee assistance program.

Compensation

The expected annual salary range for this position is $72,847 to $121,411 CAD. The exact salary will be determined by Co-operators based on factors such as local market conditions, geography, and relevant job-related experience, knowledge, skills, qualifications, and education. Employees may also have opportunities to participate in incentive programs and earn additional compensation tied to individual and/or business performance.

Key skills/competency

• Business Systems Analysis
• Loan Origination Systems (LOS)
• API Integration
• Webservices
• Agile Methodologies
• SDLC
• Data Analysis & Modeling
• User Acceptance Testing (UAT)
• Vendor Management
• Creditor Insurance