Job Overview
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Job Description
About Us
Innovation. Sustainability. Productivity. This is how we are Breaking New Ground in our mission to sustainably advance the noble work of farmers and builders everywhere. With a growing global population and increased demands on resources, our products are instrumental to feeding and sheltering the world.
From developing products that run on alternative power to productivity-enhancing precision tech, we are delivering solutions that benefit people – and they are possible thanks to people like you. If the opportunity to build your skills as part of a collaborative, global team excites you, you’re in the right place.
Grow a Career. Build a Future!
Be part of this company at the forefront of agriculture and construction, that passionately innovates to drive customer efficiency and success. And we know innovation can’t happen without collaboration. So, everything we do at CNH Industrial is about reaching new heights as one team, always delivering for the good of our customers.
Job Purpose
This position will be part of Infield quality and will report to Infield quality Lead and will be based at Greater Noida / Pune plant. This position will be responsible for new product and current product improvement activities, field failure analysis and resolution for assigned product series.
Key Responsibilities
Primary and Secondary duties:
- Responsible for interactions with the global Technical Support teams and brand organizations: Provide answers / resolutions to technical queries to field.
- Preparing all technical documents for the field for their Product Line.
- Responsible for creating, maintaining, and updating PB masters.
- Visit the field to investigate specific concerns by collecting technical data, understand the local market requirements, promote the company’s customer driven image and boost customer satisfaction and loyalty.
- Be the Quality representative to support the markets by providing in-depth technical feedback for meetings with the brands, dealers, importers, and customers.
- Prepare and present detailed technical feedback on product improvements and open concerns at regular technical update conferences.
- Manage failed parts recall for root cause investigation.
Interactions with the internal departments (Product Platforms, Engineering, Manufacturing, Spare Parts, Warranty, Technical Publications, and Training):
- Represent customer during CPM activities (Current Product Management).
- Central role in the collection of data to diagnosis and define new CPM profiles.
- Closely monitor the performance of new products in the field, raise issues in EWT to ensure they are closed.
Experience Required
Essential experience and skills:
- 10-15 years of experience in Agricultural / Off-highway/ Automotive/ Industrial industry preferred.
- Expertise diagnostic & root Cause analysis in TIER 4 engine, TCU, EDC, onboard diagnosis system.
- Expertise in problem-Solving processes and methods on the electronic engine, transmission, hydraulics- through “on board diagnostic” through HH Menu & EST.
- Excellent knowledge of the electrical & hydraulics schematics.
- Expertise in trouble shooting and problem solving in vehicle- Hydraulics, transmission, electrical, electronics.
- Familiar with Teamcenter and Teamcenter Vis mockup.
Preferred Qualifications
Education/Qualifications (Min): Graduate Mechanical Engineer
What We Offer
We offer dynamic career opportunities across an international landscape. As an equal opportunity employer, we are committed to delivering value for all our employees and fostering a culture of respect.
Benefits
At CNH, we understand that the best solutions come from the diverse experiences and skills of our people. Here, you will be empowered to grow your career, to follow your passion, and help build a better future. To support our employees, we offer regional comprehensive benefits, including:
- Flexible work arrangements
- Savings & Retirement benefits
- Tuition reimbursement
- Parental leave
- Adoption assistance
- Fertility & Family building support
- Employee Assistance Programs
- Charitable contribution matching and Volunteer Time Off
Key skills/competency
- Product Technical Specialist
- Field Failure Analysis
- Root Cause Analysis
- Technical Support
- Product Improvement
- Customer Satisfaction
- Technical Documentation
- Problem-Solving
- Electrical Schematics
- Hydraulics Schematics
How to Get Hired at CNH
- Tailor your resume: Highlight your 10-15 years of experience in Agricultural/Off-highway/Automotive/Industrial sectors, emphasizing expertise in TIER 4 engines, diagnostics, and root cause analysis.
- Showcase technical skills: Detail your proficiency in problem-solving for electronic engines, transmissions, and hydraulics, along with your knowledge of electrical and hydraulic schematics and Teamcenter experience.
- Quantify achievements: Whenever possible, use numbers to demonstrate your impact in previous roles, such as improvements in product performance or reduction in field failures.
- Prepare for technical interviews: Be ready to discuss complex technical challenges, your problem-solving methodologies, and how you've used diagnostic tools like EST.
- Research CNH Industrial: Understand their mission, values, and commitment to innovation, sustainability, and customer success to align your application with their goals.
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