Complex Claims Consultant

@ CNA Insurance

Position Overview

The Complex Claims Consultant at CNA Insurance is focused on managing and resolving legal malpractice claims for law firms with less than 35 attorneys. This role requires a high degree of technical expertise in interpreting complex policy coverages and resolving claims efficiently while collaborating with internal and external partners.

Key Responsibilities

• Manage an inventory of complex professional liability claims
• Verify policy coverage and establish timely reserves
• Conduct investigations and lead focused claim evaluations
• Negotiate settlements and manage claim budgets
• Collaborate with internal teams, coverage counsel, and litigation partners
• Mentor and train less experienced claim professionals

Qualifications & Skills

Minimum six years of relevant experience with a strong analytical mindset. A JD is preferred, and candidates must be able to obtain an Insurance Adjuster License within 90 days of hire. Experience in negotiating, litigation, and interpreting complex commercial insurance policies is essential.

Additional Information

This role offers a flexible, hybrid work schedule and is available near a CNA office location. CNA provides a competitive benefits package and is committed to reasonable accommodations during the recruitment process.

Key skills/competency

Claims Management, Legal Malpractice, Insurance Policies, Negotiation, Litigation, Investigation, Risk Assessment, Customer Service, Analytical, Compliance