Technical Support Engineer
Cloudflare
Job Overview
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Job Description
About Us
At Cloudflare, we are on a mission to help build a better Internet. Running one of the world’s largest networks, Cloudflare powers millions of websites across a diverse customer base, from bloggers to Fortune 500 companies. Our services improve performance, reduce spam and enhance security without the need for hardware installation or code changes.
We believe in building a diverse and inclusive team, valuing curiosity, empathy, and the continuous development of skills. Join us and be a part of a company recognized for top company culture and groundbreaking innovation.
About The Team
The Cloudflare Customer Support Team handles complex technical issues and offers guidance through phone, email, chat, and social media. Acting as the voice of the customer, the team relays valuable insights to drive product improvements.
What You'll Do
As a Technical Support Engineer at Cloudflare, you will:
- Serve as a trusted technical advisor for enterprise customers.
- Engage with customers via email, phone, and chat with clear, empathetic communication.
- Create and maintain technical documentation for internal and external use.
- Collaborate with Product, Engineering, and Security teams to resolve advanced issues.
- Assist customers in responding to security incidents using Cloudflare’s tools.
- Work flexible, rotational shifts including evenings, weekends, and holidays.
What We're Looking For
Candidates must have at least 8 years of experience in technical support or a similar role, strong troubleshooting skills, and proficiency with command line tools and scripting languages such as Bash, Python, or JavaScript. Familiarity with web servers (Apache, Nginx, IIS), networking fundamentals, cloud platforms (AWS, Azure, GCP), and database servers is essential. A degree in Computer Science or a related field, along with relevant certifications, is preferred.
What Makes Cloudflare Special?
Cloudflare is more than a technology company; it is a company with a social mission. Notable initiatives include Project Galileo, the Athenian Project, and the 1.1.1.1 public DNS service. These projects demonstrate Cloudflare's commitment to protecting the open Internet and supporting communities around the globe.
Equal Opportunity
Cloudflare is an equal opportunity employer committed to diversity and inclusion. Reasonable accommodations are provided for applicants with disabilities. Contact us if you require assistance during the hiring process.
Location
Bengaluru
Key skills/competency
- Technical Support
- Troubleshooting
- Networking
- Customer Service
- Scripting
- Cloud Platforms
- Security
- Documentation
- Collaboration
- Communication
How to Get Hired at Cloudflare
- Customize your resume: Highlight technical support and troubleshooting skills.
- Research Cloudflare's culture: Study their mission and recent innovations.
- Emphasize relevant experience: Showcase cloud and networking expertise.
- Prepare for technical questions: Brush up on command line tools and scripting.
- Practice communication skills: Focus on clear and empathetic responses.
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