Customer Success Manager

About Us

At Cloudflare, our mission is to help build a better Internet. We run one of the world’s largest networks supporting millions of websites, from individual bloggers to Fortune 500 companies. Cloudflare protects and accelerates Internet applications without hardware, software, or code changes.

We embrace diversity and inclusion, hiring people based on their potential and supporting them throughout their careers. Join Cloudflare and be part of a team that champions innovation and customer success.

Location

This position is available in Munich, Germany.

What You'll Do

As the Customer Success Manager at Cloudflare, you will:

• Ensure success for Enterprise customers post-sale.
• Build strong relationships and serve as the primary point of contact.
• Manage customer lifecycles and drive revenue retention through quarterly reviews.
• Coordinate with internal teams and escalate customer issues appropriately.
• Identify improvement areas and use customer data to uncover risks and expansion opportunities.

Required Skills, Knowledge And Experience

Applicants must have:

• Strong communication skills in German and English.
• A Bachelor's degree required; Master's degree is a plus.
• 5+ years of experience in post-sales, enterprise SaaS customer success roles.
• Deep understanding of computer networking, application and network security.
• Excellent relationship-building, organizational, and presentation skills.
• Experience in customer negotiations and managing difficult conversations.
• A high degree of empathy and a customer-centric mindset.

What Makes Cloudflare Special?

Cloudflare is not just a large-scale technology company; it has a soul. We support initiatives like Project Galileo, the Athenian Project, and offer groundbreaking services such as the public DNS resolver 1.1.1.1, all aimed at protecting an open Internet.

Key skills/competency

Customer Success, Enterprise, SaaS, Networking, Relationship, Retention, Communication, Project Management, Escalation, Analysis