1 month ago
WFM Real-Time Analyst Service Level Coordinator
Clipboard
Remote
Full Time
$95,000
Remote
Job Overview
Job TitleWFM Real-Time Analyst Service Level Coordinator
Job TypeFull Time
Offered Salary$95,000
LocationRemote
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Job Description
About the Company
Clipboard is a fast-growing Series C marketplace, a leader in our Long Term Care vertical and are expanding into several others (Dental, Home Health, etc.), as well as building out a full-time product. We are a YC Top Company with a global, remote team of 1,000+ people. We have been profitable since 2022 and fill millions of shifts annually at partner workplaces across the U.S.About the Role
The Worker Operations Team at Clipboard is hiring a WFM Central Service Level Coordinator. This is not a traditional monitoring role. You will operate as a forensic operator, serving as the central governance layer for live operations across multiple Lines of Business, partnering directly with leadership to preserve SLA and customer experience.Responsibilities
- Diagnose business impact, identify root causes, and prescribe levers to stabilize and optimize performance
- Own queue health, audit agent behaviors to eliminate hidden capacity loss, and translate operational data into clear direction for stakeholders
- Evolve operations into a standardized, fiscally sound control model while supporting a marketplace of 60,000+ healthcare professionals
Key skills/competency
- WFM
- Real-Time Analyst
- Service Level Coordinator
- Operations
- Queue Health
- SLA Management
- Data Analysis
- Performance Optimization
- Capacity Planning
- Stakeholder Communication
How to Get Hired at Clipboard
- Tailor your resume: Highlight your WFM, real-time analysis, and operational governance experience, emphasizing metrics like SLA preservation and capacity optimization.
- Showcase problem-solving: In your application and interviews, provide specific examples of how you've diagnosed business impact and identified root causes.
- Quantify achievements: Use data and numbers to demonstrate your success in managing queue health and eliminating capacity loss.
- Research Clipboard's culture: Understand their focus on marketplace growth and operational efficiency to align your responses with their values.
- Prepare for operational questions: Be ready to discuss your approach to evolving operations into a standardized control model.
Frequently Asked Questions
Find answers to common questions about this job opportunity
01What does a WFM Real-Time Analyst Service Level Coordinator do at Clipboard?
02Is this a remote position at Clipboard?
03What are the key responsibilities for the Service Level Coordinator role?
04What kind of experience is Clipboard looking for in a WFM Real-Time Analyst?
05How does Clipboard support its large marketplace of professionals?
06What is unique about this WFM role at Clipboard?
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