Job Overview
Job TitleCustomer Experience Specialist
Job TypeFull Time
Offered Salary$60,000
LocationRemote
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Job Description
Customer Experience Specialist - Worker Operations
The Worker Operations Team at Clipboard is hiring a Customer Experience Specialist. You will be selected for phone or chat support roles based on your interview performance, case study strength, and overall fit. This role is ideal for experienced support professionals seeking to take ownership, resolve customer issues, and grow into leadership positions.
Responsibilities
- Support and empower a marketplace of over 60,000 healthcare professionals.
- Address customer issues including payments, general inquiries, and app concerns via phone or chat.
- Report directly to Operations leadership.
Work Schedule
- Clipboard operates 24/7.
- Each shift is 5 days within a 7-day cycle (Sunday to Saturday).
- Availability on both Saturdays and Sundays is required to support peak times.
- Shifts are assigned based on business needs.
Key skills/competency
- Customer Experience
- Support Specialist
- Phone Support
- Chat Support
- Problem Solving
- Healthcare Professionals
- Marketplace Support
- Operations
- Leadership
- App Support
How to Get Hired at Clipboard
- Tailor your resume: Highlight customer support experience, problem-solving skills, and any experience with healthcare professionals or marketplaces.
- Showcase your skills: Emphasize your ability to handle payments, general inquiries, and app-related issues effectively in your application.
- Prepare for the case study: Practice solving customer problems clearly and concisely; this is a key part of the selection process.
- Demonstrate 24/7 availability: Clearly state your flexibility and availability for shifts, including weekends, as this is a core requirement.
- Understand Clipboard's mission: Research Clipboard's role in supporting healthcare professionals and articulate your interest in contributing to their operations.
Frequently Asked Questions
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01What does a Customer Experience Specialist do at Clipboard?
02What are the work hours and schedule for a Customer Experience Specialist at Clipboard?
03What qualifications are needed for the Customer Experience Specialist role at Clipboard?
04Does Clipboard offer opportunities for growth in the Customer Experience Specialist role?
05How important is weekend availability for the Customer Experience Specialist position at Clipboard?
06What is the primary team I would join as a Customer Experience Specialist at Clipboard?
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