Customer Support Specialist @ Clio
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Job Details
About Clio
Clio is a global leader transforming the legal experience by improving the lives of legal professionals and increasing access to justice.
Summary
We are seeking Customer Support Specialists for our Customer Support Team in our Burnaby or Toronto hub offices. Join a team that is human, high performing, and focused on delivering effortless product experiences.
What Our Customer Support Team Does
The team serves as an incubator for talent, offering structured product training, one-on-one coaching, and opportunities to move into other roles within and beyond Support. Specialists resolve technical questions, provide product education, coach new hires and capture customer feedback.
Responsibilities
- Handle inbound support requests by phone, chat, and email.
- Diagnose, troubleshoot, and resolve product issues effectively.
- Serve as a trusted advisor and coach to customers.
- Identify opportunities for additional product or service engagement.
- Contribute to our culture of growth and continuous improvement.
Qualifications
- Bachelor’s degree or expected completion by January 2026.
- Excellent analytical, verbal, and written communication skills.
- Curiosity about law, tech, and AI with a problem solving mindset.
- Technical skills and experience are a bonus, including familiarity with APIs, Postman, R, Python, HTML, Ruby, or SQL.
Working Hours
This full time, permanent role features a flex shift model with a 90-minute start window and an eight-hour shift. Shifts vary with occasional early or late start times, with schedules provided two weeks in advance.
Total Rewards and Benefits
- Competitive, equitable salary with top-tier health benefits.
- Hybrid work environment with in-office expectations on Anchor Days.
- Flexible time off policy encouraging 20 days off per year.
- $2000 annual counseling benefit, RRSP matching, and RESP contributions.
- Clioversary recognition at milestone years.
Key skills/competency
- Customer Support
- Troubleshooting
- Product Expertise
- Technical Proficiency
- Communication
- Coaching
- Analytical
- Problem Solving
- Teamwork
- Adaptability
How to Get Hired at Clio
🎯 Tips for Getting Hired
- Research Clio's culture: Study company mission and values online.
- Customize your resume: Emphasize customer support and technical skills.
- Prepare for interviews: Know Clio products and support workflows.
- Leverage online networks: Connect with current Clio employees.