Technical Onboarding Specialist
Clever Inc.
Job Overview
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Job Description
About Clever Inc.
Clever is on a mission to connect every student, worldwide, to a world of learning. As a Kahoot! Company, Clever serves 77% of U.S. schools and over 1 million K12 students internationally. Headquartered in San Francisco, CA, Clever provides secure, seamless access to digital learning tools.
Team & Opportunity
In the Technical Onboarding team, you will be the primary technical guide for school administrators implementing Clever's essential paid offerings such as Identity Management (IDM) and Classroom Multi-Factor Authentication (CMFA). Your role bridges the gap between purchase and product value, ensuring that technology is integrated seamlessly in schools.
Dates of Contract
April 7, 2026 - October 16, 2026
How You'll Make an Impact
- Guide school administrators in configuring IDM and CMFA.
- Collaborate with Support, Product, and Engineering teams.
- Manage end-to-end onboarding journeys for paid offerings.
- Maintain service level expectations in a fast-paced, queue-based environment.
- Deliver expert, empathetic customer guidance.
Required Skills & Experience
Minimum 1+ years in technical and customer-facing roles, with the ability to simplify technical topics for non-technical audiences. Excellent organizational skills in a fast-paced environment, building trust through proactive communication.
Preferred Qualifications
Experience in education or edtech, familiarity with IDM or MFA tools, and a collaborative approach to feedback and continuous improvement.
Salary Transparency
Compensation is $29 per hour for most regions and $32 per hour for candidates in NYC and San Francisco, CA.
Inclusion and AI Hiring Notice
Clever values diversity and inclusiveness. Note: Clever uses AI tools such as Willo.ai, BrightHire Screen, and Granola.ai for parts of the hiring process. All AI outputs are reviewed by human recruiters. For AI related inquiries, contact ta-ai-transparency@clever.com.
Contact Information
For questions regarding the AI hiring process or accommodations, contact Clever's Talent Acquisition Team at ta-ai-transparency@clever.com.
Key skills/competency
- Onboarding
- Identity Management
- Multi-Factor Authentication
- Technical Support
- Customer Service
- Edtech
- Communication
- Prioritization
- Collaboration
- Problem-solving
How to Get Hired at Clever Inc.
- Customize your resume: Highlight tech support and onboarding skills.
- Research Clever Inc.: Review their impact and mission on their website.
- Prepare for technical queries: Be ready to discuss IDM and MFA.
- Showcase communication skills: Emphasize customer-facing experience.
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