About the Role

This is a rare opportunity to be the first GTM hire at a fast-growing, early-stage AI startup reshaping how software companies handle customer support. You'll work directly with the founders to build the go-to-market motion from the ground up — owning everything from outbound and pipeline generation to deals and revenue strategy. If you're excited about AI, thrive in ambiguous environments, and have a proven commercial instinct, this role is for you.

About the Company

We're a seed-to-Series A AI company (backed by Y Combinator and leading early-stage investors) building an intelligent support agent that resolves complex customer tickets end-to-end — not just replies, but takes real action inside a company's tools and systems. Our platform integrates deeply with existing workflows across email, live chat, and Slack, and is trusted by some of the fastest-moving AI-native software companies. We're an 11-person team based in San Francisco, moving fast and winning in a high-growth market.

What You'll Do

Own and build the GTM function from scratch alongside the founding team.
Drive pipeline generation through outbound, partnerships, and inbound optimization.
Run full-cycle sales processes — from first contact through close — targeting fast-growing software and AI-native companies.
Define and iterate on our ICP, messaging, and sales playbook.
Work closely with the product team to relay customer and prospect feedback that shapes the roadmap.
Experiment rapidly across channels and tactics to find repeatable, scalable growth motions.
Help hire and eventually build out the GTM team as we scale.

What We're Looking For

Required:

1–5 years of experience in a GTM, sales, or commercial role — ideally at an early-stage B2B SaaS or AI startup.
Strong commercial instincts: you know how to find, qualify, and close deals.
High standards for your own work and a relentless drive to win.
Comfortable operating with significant autonomy and zero hand-holding.
Excellent written and verbal communication skills.
Genuine excitement about AI and the future of customer experience.

Nice to Have:

Prior experience at a competitor or adjacent company in the AI support or CX automation space.
Familiarity with selling to CX, Support, or Product teams at software companies.
Experience as an early or founding GTM hire at a startup.

Compensation & Benefits

Salary: $150,000 – $250,000 USD annually (depending on experience)
Meaningful early-stage equity
Comprehensive benefits package

Location

This role is on-site in San Francisco, CA. We believe in working together in person, especially at this stage of the company.

Visa sponsorship is not available for this role.

Founding GTM

What the job really is