Scheduler | Quality Assurance Experience
ClearDesk
Job Overview
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Job Description
About the Role
At ClearDesk, as a Scheduler | Quality Assurance Experience, you are the backbone that keeps operations running smoothly in a busy home care environment. Your role involves coordinating caregiver schedules, responding quickly to changes, and communicating seamlessly between caregivers and clients. You become the quiet force ensuring seniors receive consistent, compassionate care.
Key Responsibilities
- Build and update caregiver schedules across multiple counties.
- Respond immediately to shift changes and cancellations.
- Field calls via the VoIP system from clients and caregivers.
- Update records and case notes using WellSky (training provided).
- Collaborate with the operations team to resolve staffing issues.
- Conduct regular caregiver check-ins and generate weekly reports.
- Assist with administrative tasks and light recruitment when needed.
What We Offer
You will work in a meaningful and supportive remote environment, with fair and timely pay, prepaid HMO coverage, ongoing training, and a team that truly cares.
Key Skills/Competency
- Scheduling
- Quality Assurance
- Remote Communication
- Time Management
- Problem Solving
- Team Collaboration
- Administrative Skills
- Operational Support
- Software Proficiency
- Attention to Detail
How to Get Hired at ClearDesk
- Customize your resume: Highlight scheduling and QA experience.
- Research ClearDesk: Understand their remote-first culture.
- Showcase technical readiness: Mention required hardware setup.
- Prepare for behavioral interviews: Emphasize conflict resolution skills.
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