Data & AI Architect

Data & AI Architect at ClearCaptions, LLC

Since our founding in 2011, ClearCaptions' mission has been to improve the lives of seniors and their caregivers. We are deeply passionate about communication and committed to becoming the foremost provider of services and solutions that enable seniors to lead more meaningful and independent lives. We understand the power of connection and the profound impact it has on the lives of individuals who are hard-of-hearing. By utilizing enhanced automatic speech recognition, human captioning, and innovative product development, we deliver easy-to-use, cutting-edge technology to our primarily senior customer base. Our near real-time phone captioning technology allows individuals with hearing loss to see what callers are saying, enabling them to regain their connection to the world.

ClearCaptions is a Federal Communications Commission (FCC)-certified telephone captioning provider, adhering to the highest industry standards of privacy, security, and professionalism. We recognize the importance of maintaining the trust and confidence of our customers, and we continually strive to exceed their expectations. For more information about our services please visit clearcaptions.com.

The Kind of People We Look For:

• Versatile people who thrive on variety and challenge.
• Excited about working in a fast-paced environment.
• Innate problem solvers who want to grow in a flexible, collaborative culture.
• Takes initiative, pushes boundaries, motivated to innovate.
• Individuals with a growth mindset who want to use their learning and relationship-building skills.
• Align with our company core values: Integrity, Accountability, Collaboration, Service and Quality.

Position Summary:

This Data & AI Architect will lead the design, development, and implementation of our enterprise data and AI strategy. This role is pivotal in shaping the future of our data ecosystem, spanning multiple business entities and technology platforms. The architect will drive modernization initiatives across AWS and Azure, lead our early AI journey, and ensure a robust, compliant foundation for advanced analytics and self-service capabilities. This is a 100% Remote/Work from Home position reporting to the Sr. Director of Enterprise Architecture.

What You Will Do:

Data Strategy

• Define and own the enterprise data & AI architecture roadmap, aligning with business and regulatory requirements and identifying high-impact AI use cases across customer experience, operations, and business insights.
• Lead data architecture innovation through proof-of-concepts and pilot programs including the migration from SQL Server to Azure Fabric Lakehouse ensuring business continuity for BI/reporting.
• Champion self-service reporting & analytics through Power BI and emerging AI tools.
• Enable a 360-degree customer view by integrating Salesforce CRM, NetSuite ERP, and other enterprise platforms.
• Evaluate and recommend emerging technologies (e.g., AI/ML, data virtualization, knowledge graphs) that enhance data capabilities.

Data Architecture

• Define, maintain and enforce data architecture principles, standards, patterns, and policies.
• Establish enterprise patterns and standards for data modeling, lineage, metadata, and quality.
• Develop canonical data models and enable data reusability across business domains.
• Architect data integration across AWS-based source systems (Couchbase, MySQL, DynamoDB, Influx DB), Salesforce, NetSuite, and Azure Fabric as the central Data Lakehouse.

AI & Advanced Analytics

• Lead the adoption of AI/ML platforms and frameworks within the Azure and AWS ecosystems.
• Collaborate with business insights, operations, and finance teams to operationalize AI/ML models & solutions while ensuring scalability.

Compliance & Governance

• Ensure all data and AI solutions adhere to FCC, HIPAA, PCI, and other relevant regulations.
• Establish and enforce data governance, privacy, and security frameworks.
• Implement best practices for data quality, metadata management, and lineage tracking.

Leadership & Collaboration

• Partner with IT, business leaders, and product owners to deliver a unified, multi-company data strategy.
• Mentor and guide data engineers, BI developers, and other architects.
• Act as a thought leader, influencing the organization’s culture toward data-driven decision-making and AI adoption.

Qualifications:

• Bachelor's degree in Computer Science, Information Systems, Engineering.
• 10+ years of experience in enterprise data architecture, with deep expertise across Azure and AWS ecosystems.
• Proven track record of data platform modernization and cloud-native lakehouse architecture and migration with Azure Fabric.
• Strong knowledge of databases (SQL & NoSQL), data warehousing, streaming platforms (Kafka), and data integration frameworks.
• Proficiency in SQL, Python, and modern data orchestration tools.
• Hands-on experience with Power BI, Azure Fabric, and AWS data services.
• Hands-on experience with ETL/ELT tools, data cataloging, metadata management, and data lineage tools.
• Experience leading enterprise AI/ML adoption, including MLOps, model governance, and scaling AI solutions.
• Strong understanding of data privacy, regulatory compliance (HIPAA, FCC, etc.), and governance best practices.
• Strong analytical and problem-solving capabilities.
• Excellent communication skills for stakeholder management and executive updates.
• Ability to translate complex technical concepts for diverse audiences.
• Experience working with cross-functional teams and vendor partners.
• Program/project leadership of complex, multi-domain technical initiatives.
• Self-starter with strong organizational and time management skills, self-directed and able to handle multiple priorities with demanding timeframes.
• Ability to work collaboratively with colleagues and staff to create a high-quality results-driven, team-oriented environment.
• Demonstrated ability to use discretion, make sound decisions, and maintain confidentiality.
• Proficient in MS Office, modern communication tools for virtual teams (i.e., MS Teams).

Preferred Qualifications:

• Familiarity with Salesforce, NetSuite, and enterprise application integration.
• Experience building customer 360 platforms.
• Experience in telecom, healthcare, or regulated industries.
• Certifications in Azure Data/AI, AWS Data/AI, or enterprise architecture (TOGAF, Zachman, etc.).

Physical Demands & Work Environment:

This is a 100% Remote position. Employees may experience sitting, standing, walking, keyboarding, and viewing monitors for extended periods. The work environment is at home.

Compensation:

The compensation range for this role is $135,000 to $180,000, plus a 10% bonus, determined by competitive market analysis and internal equity. Final compensation will be based on candidate qualifications, experience, and business needs. For details on our comprehensive benefits program, visit www.clearcaptions.com/careers to explore our total rewards package.

Key skills/competency:

• Enterprise Data Architecture
• AWS & Azure Cloud Platforms
• Azure Fabric Lakehouse
• AI/ML Adoption & MLOps
• Data Governance & Compliance (HIPAA, FCC, PCI)
• SQL & NoSQL Databases
• Power BI & Analytics
• Data Integration & ETL/ELT
• Data Modeling & Lineage
• Python & Data Orchestration