Customer Success Manager
Classiq · EMEA
- Remote
- Full-time
- $120,000 / year
Job highlights
- Manage customer relationships for quantum software.
- Drive onboarding, adoption, and renewals.
- Develop customer success plans.
- Collaborate with technical and sales teams.
- Influence product roadmap with customer feedback.
About the role
About Classiq Technologies
At Classiq Technologies, we’re shaping the future of quantum computing. Our mission is to make quantum computing practical and impactful by bridging the gap between hardware and real-world applications. Our platform enables developers and enterprises to design, optimize, and deploy quantum algorithms at scale, automating complex processes and supporting teams from beginners to experts across diverse architectures. Clasiq is trusted by Fortune 500 leaders and global governments. We accelerate the quantum era with a platform that transforms bold quantum ideas into working applications.
About the Role
We’re looking for a seasoned, proactive Customer Success Manager who is passionate about technology, eager to engage with global customers, and excited to help organizations succeed in their quantum journey. As a Customer Success Manager at Classiq, you will play a key role in ensuring our customers achieve measurable success with Classiq’s quantum software platform. You’ll be the customer’s trusted advisor - guiding them from onboarding to expansion and helping them extract maximum value from Classiq’s solutions. This is a highly cross-functional role where you’ll collaborate closely with product, engineering, and sales teams, combining technical understanding with strong relationship management skills.
What you'll do:
- Build and maintain long-term relationships with customers, driving engagement, satisfaction, renewals, and growth.
- Own customer relationship management, from onboarding and adoption to continued engagement, ensuring seamless transitions and sustaining the Classiq platform.
- Translate customer objectives into actionable success plans, ensuring measurable outcomes.
- Collaborate with technical teams to solve customer challenges and share best practices.
- Lead end-to-end customer renewals by demonstrating value, identifying expansion opportunities, and aligning with customer success goals.
- Serve as the customer’s voice internally, providing feedback that influences our product roadmap.
Who you are:
- 4+ years of experience in Customer Success, Technical Account Management, or a similar customer-facing role in software, cloud, Deep tech technology or other advanced technology.
- Technical Bachelor’s degree in Maths / Computer Science / Engineering / Physics or STEM equivalent from a recognized academic institution.
- Proven ability to lead complex customer relationships, including renewals and growth discussions, with technical and business stakeholders.
- Strong technical approach and ability to learn complex software tools quickly.
- A proactive, curious, and collaborative mindset, passionate about innovation and customer success.
- Skilled at conflict resolution, expectation management, and consultative engagement.
- Willingness to travel up to 20% of the time.
Bonus points:
- Master's (M.Sc / M.B.A) is a plus.
- Experience as a programmer is a plus.
- Fluency in an additional major European language (e.g., French, German, Spanish, Italian, etc.).
- Knowledge or experience with quantum computing or adjacent fields.
Key skills/competency:
- Customer Success Management
- Technical Account Management
- Quantum Computing
- Software Platform
- Relationship Management
- Customer Onboarding
- Renewal Management
- Product Roadmap
- Customer Engagement
- Technical Sales
Skills & topics
- Customer Success Manager
- Quantum Computing
- Software
- Deep Tech
- Technical Account Management
- Customer Relationship Management
- SaaS
- Enterprise Software
- Onboarding
- Renewals
How to get hired
- Tailor your resume: Highlight your 4+ years of Customer Success or Technical Account Management experience in advanced tech.
- Showcase technical aptitude: Emphasize your STEM degree and ability to quickly learn complex software.
- Demonstrate relationship skills: Provide examples of leading complex customer relationships and driving renewals.
- Express passion for innovation: Clearly articulate your interest in quantum computing and customer success.
- Prepare for technical discussions: Be ready to discuss customer challenges and best practices with technical teams.
Technical preparation
Master quantum computing basics.,Understand software-as-a-service platforms.,Practice explaining technical concepts clearly.,Study Classiq's quantum platform.
Behavioral questions
Describe a complex customer challenge.,How do you manage customer expectations?,Give an example of driving customer growth.,How do you collaborate with technical teams?
Frequently asked questions
- What is Classiq Technologies and what do they do?
- Classiq Technologies is at the forefront of quantum computing, developing a platform that makes quantum computing practical and impactful. They bridge the gap between quantum hardware and real-world applications, enabling businesses and developers to design, optimize, and deploy quantum algorithms at scale.
- What are the primary responsibilities of a Customer Success Manager at Classiq?
- As a Customer Success Manager, you will build and maintain strong customer relationships, guide them through onboarding and adoption, develop success plans, collaborate with technical teams to resolve issues, manage renewals, identify expansion opportunities, and act as the customer's internal advocate.
- What qualifications are essential for the Customer Success Manager role at Classiq?
- Essential qualifications include over 4 years of experience in Customer Success or Technical Account Management in advanced technology sectors, a technical Bachelor's degree in a STEM field, proven ability to manage complex customer relationships, and a strong, proactive technical mindset.
- Is technical knowledge of quantum computing required for this Customer Success Manager position?
- While direct experience in quantum computing is a bonus, a strong technical background in STEM fields and the ability to quickly learn complex software are essential. The company is invested in helping customers succeed in their quantum journey, so a passion for learning is key.
- What is the expected travel for the Customer Success Manager role at Classiq?
- The role involves some travel, with a willingness to travel up to 20% of the time. This is to engage with global customers and ensure their success with Classiq's platform.
- What does 'Deep tech' mean in the context of this Customer Success Manager role?
- 'Deep tech' refers to technology sectors that involve significant scientific or engineering innovation, such as quantum computing, AI, advanced materials, or biotech. Experience in these advanced technology fields is highly valued for this role.
- How does the Customer Success Manager contribute to Classiq's product development?
- The Customer Success Manager serves as the customer's voice within Classiq. By gathering feedback on customer challenges and successes, they provide valuable insights that directly influence and inform the product roadmap, ensuring the platform evolves to meet customer needs.