Product & Operations Lead

@ Clarion

About Clarion

At Clarion, we're rebuilding how healthcare communicates in the age of AI. Clinics miss 30-40% of patient calls while staff drown in administrative tasks. We believe AI agents should handle these workflows - scheduling, billing, prescription refills - so healthcare teams can focus on actual patient care. Our AI agents complete entire workflows end-to-end, ensuring providers get their time back and patients are always heard. Founded by a Stanford/Harvard-trained physician and an ex-Amazon Alexa engineer, Clarion has raised $5.4M from top investors and operates in-person from New York.

Why Join Us?

As the Product & Operations Lead at Clarion, you will have early-stage impact with proven traction, addressing a massive healthcare challenge using cutting-edge generative AI technologies, all within a collaborative in-person environment.

Responsibilities

• Shape product strategy by synthesizing customer, sales, and engineering insights.
• Own product operations including documentation, rollout coordination, and data analysis.
• Run weekly leadership meetings to track commitments and decisions.
• Scale recruiting processes from job posting to onboarding.
• Support fundraising with investor updates and board materials.
• Manage operational infrastructure and vendor relationships.
• Navigate healthcare compliance and regulatory requirements.
• Execute varied company initiatives from conferences to special projects.

Requirements

Candidates must have 2-5 years of operational or product experience at top-tier consulting firms, investment banks, VCs, or high-growth startups. Exceptional clarity, meticulous attention to detail, low ego with high output, and self-directed problem solving are essential.

Interesting Technical Challenges

• Design hiring processes to scale a growing team.
• Architect lightweight processes to maintain operational efficiency.
• Refine product-market fit using customer and usage data.
• Navigate healthcare market complexities including EHR integrations and compliance.
• Facilitate cross-functional team collaboration.

What We Offer

• Direct mentorship from experienced founding and engineering leaders.
• Meaningful equity with early employee stock options.
• Comprehensive benefits including 100% covered healthcare and flexible time off.
• Team culture with quarterly retreats, monthly events, and daily team lunches.
• High impact on healthcare access for millions of patients.

Interview Process

• First Chat (30 min virtual discussion about background and operational challenges).
• Case Study Exercise (1 hr virtual problem-solving session).
• Take-home Assignment (2-3 hrs practical exercise on prioritization/strategy).
• Onsite (Half-day in-person meeting at our New York office).

Key skills/competency

• Product Strategy
• Operations Management
• Team Scaling
• Healthcare Compliance
• AI Technologies
• Customer Insights
• Process Improvement
• Leadership
• Cross-functional Collaboration
• Fundraising Support