8 days ago
Clinical Interviewer - Pharmacist
Clarest Health
On Site
Full Time
$88,000
Phoenix, AZ
Job Overview
Job TitleClinical Interviewer - Pharmacist
Job TypeFull Time
CategoryCommerce
Experience5 Years
DegreeMaster
Offered Salary$88,000
LocationPhoenix, AZ
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Job Description
About Clarest Health (CSS Health)
CSS Health, a division of Clarest Health, is a software company dedicated to supporting health insurance companies with innovative software solutions and outsourced services. We specialize in licensing software for managing medical programs, particularly the Medication Therapy Management (MTM) Program as mandated by CMS for Medicare Part D. Additionally, we provide outsourced MTM services, leveraging our expert team of pharmacists, clinicians, and support staff to conduct crucial Comprehensive Medication Reviews (CMRs) for our clients' members. These reviews are instrumental in maintaining high star ratings within Medicare Part D programs.
The Role: Clinical Interviewer - Pharmacist
The Clinical Interviewer - Pharmacist reports directly to the Supervising Pharmacist and is responsible for delivering individualized MTM services. This includes, but is not limited to, performing Comprehensive Medication Reviews, Adherence/Targeted Interventions, and Transitions of Care. The MTM Pharmacist will also play a key role in finalizing reviews completed by clinical staff members and assisting with Comprehensive Medication Review quality assurance.
Key Responsibilities
- Deliver MTM services, including Comprehensive Medication Reviews, Adherence/Targeted Interventions, and Transitions of Care, to assess medication appropriateness and optimize therapy.
- Perform accurate medication reconciliation and allergy reviews.
- Provide patient education and counseling on common chronic disease states such as diabetes, hypertension, dyslipidemia, and COPD.
- Assist patients in managing medication costs through interventions like formulary and therapeutic interchanges, pill splitting, and identifying unnecessary or duplicate therapies.
- Assess prescribed medication therapy for unnecessary medications, therapy gaps, ineffective or harmful medications, inappropriate doses, adverse drug reactions, and adherence issues.
- Collaborate with the interdisciplinary care team, patients, and/or caregivers to identify and develop patient-specific disease state therapy goals.
- Determine appropriate interventions to resolve medication therapy problems, achieve therapy goals, and prevent new medication-related issues.
- Finalize comprehensive medication reviews completed by clinical staff members (LPNs, RNs, pharmacy student interns).
- Oversee call center operations and communicate with CSS staff members to ensure adherence to standard operating procedures.
- Perform quality assurance reviews for clinical staff members, provide continuing medication education, and participate in clinical staff meetings.
- Efficiently and accurately document all services provided.
- Adhere to Clarest’s Code of Conduct, follow Clarest Compliance policies and procedures, and report any suspected violations of federal or state laws.
Qualifications
- BS in Pharmacy or PharmD from an accredited school of pharmacy.
- Current license to practice Pharmacy in Arizona in good standing.
Skills & Abilities
- Knowledge of MTM Core Elements: Strong understanding of the 5 Core Elements of MTM services: Medication Therapy Review (Comprehensive and Targeted), Personal Medication List (PML), Medication-Related Action Plan (MAP), Interventions, and Documentation of Services.
- Clinical Therapeutic Expertise: Strong clinical therapeutic skills and knowledge of appropriate medication dosing for geriatric and adult populations.
- Autonomy & Collaboration: Ability to work independently and effectively within a collaborative environment.
- Communication & Resolution: Strong telephonic, listening, and conflict resolution skills; ability to communicate clearly and empathetically with senior citizens, patients, and staff.
- Professional Demeanor: Consistently maintain professional behavior, dependability, and reliability.
- Self-Management: Self-motivated, organized, detail-oriented, with effective time and resource management.
- Legal & Ethical Compliance: Knowledge of state pharmacy law and CMS compliance measures, ensuring privacy and confidentiality as required by HIPAA and company guidelines.
- Computer Competency: Efficiently multi-task between several different computer applications.
What We Offer
- Comprehensive Medical, Dental and Vision Insurance (as low as $13.33/pay).
- Paid Time Off.
- Free Virtual Care – Telemedicine.
- 401k with company match.
- Closed-door Pharmacy environment – No more face-to-face meetings with customers.
- Referral Bonuses.
- Life Insurance.
- Opportunity to make a significant difference in the lives of others.
- Growth opportunities within a growing company.
Key skills/competency
- Medication Therapy Management (MTM)
- Comprehensive Medication Reviews (CMR)
- Patient Education
- Clinical Therapeutics
- Medication Adherence
- Quality Assurance (QA)
- Interdisciplinary Collaboration
- HIPAA Compliance
- Communication Skills
- Disease State Management
How to Get Hired at Clarest Health
- Research Clarest Health's mission: Study their commitment to MTM and healthcare software solutions, values, and recent news to align your application.
- Tailor your resume for MTM: Highlight extensive experience with Medication Therapy Management, clinical therapeutic skills, patient education, and adherence interventions.
- Emphasize Arizona licensure: Ensure your current, active Arizona Pharmacist license is prominently featured and verified, as it's a critical requirement.
- Prepare for communication and empathy: Practice demonstrating strong telephonic, listening, conflict resolution, and patient counseling skills, crucial for the Clinical Interviewer role.
- Showcase MTM core elements knowledge: Be ready to discuss the 5 Core Elements of MTM services in detail, providing specific examples of their application in your experience.
Frequently Asked Questions
Find answers to common questions about this job opportunity
01What is the primary focus of the Clinical Interviewer - Pharmacist role at Clarest Health?
02How does the Clinical Interviewer - Pharmacist contribute to patient outcomes at Clarest Health?
03What is the work arrangement for the Clinical Interviewer - Pharmacist position in Phoenix?
04What kind of team collaboration is expected for the Clinical Interviewer - Pharmacist role at Clarest Health?
05How does Clarest Health ensure the quality of its Medication Therapy Management services?
06What are the typical working hours for a Clinical Interviewer - Pharmacist at Clarest Health?
07What specific skills are critical for success as a Clinical Interviewer - Pharmacist at Clarest Health?
08Does the Clinical Interviewer - Pharmacist role at Clarest Health involve direct patient interaction in person?
09What are the opportunities for career growth within Clarest Health for a Clinical Interviewer - Pharmacist?
10How does the Clinical Interviewer - Pharmacist address medication cost concerns for patients?
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