SUPPORT ASSISTANT C
City of Toronto · Toronto, ON
- On site
- Full-time
- CA$79,584 / year
- Toronto, ON
Job highlights
- Provide administrative support for Committee of Adjustment.
- Handle public inquiries and applications.
- Prepare and manage documents and data.
- Coordinate meetings and transcribe minutes.
- Utilize Microsoft Office and Adobe Acrobat.
About the role
Support Assistant - City of Toronto
The City of Toronto is seeking a temporary Support Assistant to join the Development Review, Policy & Committee of Adjustment division. This role provides crucial administrative and clerical support to the Committee of Adjustment section.
Responsibilities:
- Support the customer service counter by receiving and processing applications.
- Respond to public inquiries via in-person, phone, and written correspondence.
- Prepare, research, maintain, and process various documents, including proofreading and photocopying.
- Input, update, and maintain program-related data.
- Draft correspondence and prepare documents for managerial signature.
- Operate office equipment and computers using various software packages.
- Prepare presentation materials and forms.
- Maintain filing and retrieval systems.
- Coordinate meeting rooms, bookings, and special requirements.
- Handle mail distribution and assist with public hearing notices.
- Attend meetings and public hearings, taking and transcribing minutes (may occur outside regular hours).
- Monitor and maintain office supplies and resource materials.
- Provide general clerical assistance to the Administrative Support team.
Key Qualifications:
- Experience in a customer service environment, handling inquiries through multiple channels.
- Proven ability to accurately record and transcribe formal meeting minutes.
- Experience managing filing systems and large volumes of information (hard copy and electronic).
- Proficiency with Microsoft Office Suite (Word, Excel, Outlook, Teams), Adobe Acrobat, spreadsheets, scheduling, and web-based resources.
- Experience performing a range of clerical and administrative support duties.
Additional Requirements:
- Excellent computer skills, including web-based services like WebEx and Microsoft Teams.
- Experience coordinating virtual and in-person meetings.
- Ability to work effectively in a team environment.
- Strong customer service skills for diverse stakeholders.
- Excellent organizational, attention to detail, record-keeping, and multitasking skills.
- Ability to work with minimum supervision under tight deadlines.
- Good written communication skills for composing, editing, and proofreading correspondence.
- Problem-solving and decision-making skills for handling difficult situations professionally.
- Knowledge of AODA, Occupational Health and Safety Act, and relevant regulations.
- Ability to work with various filing systems and manage large volumes of information.
- Ability to exercise independent judgment and discretion with confidential information.
- Understanding of urban development and municipal government procedures.
- Willingness to work some evenings.
Key skills/competency:
- Customer Service
- Meeting Minutes
- Filing Systems
- Microsoft Office Suite
- Adobe Acrobat
- Clerical Support
- Administrative Support
- Data Entry
- Document Preparation
- Organizational Skills
Skills & topics
- Support Assistant
- Administrative Assistant
- Clerical Support
- Customer Service
- Meeting Minutes
- Document Management
- Data Entry
- Microsoft Office
- Adobe Acrobat
- Municipal Government
How to get hired
- Tailor your resume: Highlight customer service, minute-taking, and administrative experience. Emphasize proficiency with Microsoft Office and Adobe Acrobat.
- Address key qualifications: Clearly describe your experience managing filing systems and large volumes of information. Showcase your ability to handle inquiries via multiple channels.
- Demonstrate required skills: Provide examples of your organizational, multitasking, and problem-solving abilities. Mention your knowledge of AODA and municipal government procedures.
- Prepare for the interview: Be ready to discuss your experience with virtual/in-person meeting coordination and handling confidential information. Showcase your teamwork and customer service approach.
- Apply promptly: Submit your application within the posting period (April 28 to May 12, 2026) via the City of Toronto's internal portal if you are an existing employee.
Technical preparation
Master Microsoft Office Suite: Word, Excel, Outlook, Teams.,Become proficient with Adobe Acrobat document features.,Practice accurate and fast minute-taking.,Familiarize with web-based meeting platforms.
Behavioral questions
Describe a challenging customer service situation.,How do you manage multiple priorities and deadlines?,Explain your approach to organizing large volumes of data.,How do you ensure accuracy when transcribing minutes?
Frequently asked questions
- What is the salary range for the Support Assistant position at the City of Toronto?
- The Support Assistant position at the City of Toronto offers an hourly rate between $32.83 and $35.82, corresponding to Wage Grade 6.
- Is this a permanent or temporary position with the City of Toronto?
- This is a full-time, temporary vacancy that is scheduled to end on September 7, 2027.
- What are the core responsibilities of a Support Assistant at the City of Toronto?
- Core responsibilities include providing customer service, processing applications, responding to inquiries, preparing and maintaining documents and data, coordinating meetings, and taking minutes.
- What software proficiency is required for the Support Assistant role?
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook, Teams), Adobe Acrobat, spreadsheets, scheduling, and web-based resources is required.
- Will I need to work evenings for the Support Assistant job?
- Yes, there is a willingness to work some evenings required for this Support Assistant position, especially to attend meetings and public hearings.
- How do I apply for the Support Assistant position if I am a City of Toronto employee?
- City of Toronto internal full-time and part-time employees must apply through the City's Internal Job Posting Portal.
- What specific knowledge is expected for the Support Assistant role?
- Knowledge of the Accessibility for Ontarians with Disabilities Act (AODA), the Occupational Health and Safety Act, and municipal government business procedures is expected.
- What type of experience is crucial for the Support Assistant position?
- Crucial experience includes customer service, accurately recording meeting minutes, managing filing systems and large volumes of information, and performing general clerical/administrative duties.