Support Assistant

@ City of Toronto

About the Support Assistant Role

This Support Assistant position at the City of Toronto supports the City Clerk's Office in municipal democratic decision-making processes, front-line registry services related to vital life events, and public appointments to local Boards.

Major Responsibilities

• Perform varied administrative tasks including data preparation, research, summary, and reconciliation.
• Prepare and process documents, statistical summaries, reports, and correspondence.
• Review and correct work ensuring accuracy, compliance with regulations, and best practices.
• Coordinate and schedule meetings, events, and training sessions.
• Manage record systems, office supplies inventories and assist in budget administration.
• Operate office equipment and use software packages like Microsoft Office and various city systems.
• Handle inquiries via email, telephone, and in-person, providing detailed policy and regulations guidance.
• Process financial transactions including cash handling, bank deposits, reconciliations, and payment processing.
• Support the preparation of presentation materials and meeting minutes transcription.

Key Qualifications

Candidates must demonstrate clerical/administrative experience including report preparation, policy drafting, and correspondence, with a strong customer service background. Proficiency in Microsoft Office Suite, databases, and video conferencing software is essential. The role also requires strong proof-reading, organizational, analytical, and communication skills along with the ability to work independently and under minimal supervision, and to resolve conflicts.

Key skills/competency

• Administration
• Data Analysis
• Communication
• Customer Service
• Microsoft Office
• Organization
• Proof-reading
• Scheduling
• Financial Handling
• Compliance