Portfolio Manager, Technology Services

Portfolio Manager, Technology Services at City of Toronto

In the complex, multi-divisional and multi-stakeholder environment that is the City of Toronto, our Technology Services Division plays a critical role in our ability to deliver targeted programs and services and achieve business goals. To provide leadership and direction on programs, portfolios, and projects and continue to effectively partner with the City's many divisions, we are hiring a strategic and engaging leader in the role of Portfolio Manager, Technology Services.

Reporting to the Project Director, Architecture & Portfolio Delivery, the Portfolio Manager will provide strategic leadership and guidance to business partners on programs and projects, coach and develop a team of staff, and help to manage and resolve portfolio issues.

Key Responsibilities

• Manage the development, design, and implementation of interconnected projects and initiatives, working towards business transformation and performance improvement, based on business needs and long-term City strategy and goals.
• Develop a program roadmap to represent planned work across the City, tying together individual projects and programs to organizational strategy, identifying links and codependency.
• Lead and motivate a diverse team of Project Managers and support staff, ensuring effective teamwork, high quality of work, and organizational performance, while fostering learning, development, and innovation.
• Provide leadership and guidance on issues management and change management for multidisciplinary project teams.
• Negotiate with internal and external stakeholders on budget, organizational changes, and project priorities, obtaining senior leadership support for initiatives.
• Manage financial forecasting, budgeting, cost-benefit assessments, and business case preparation, making recommendations based on project needs and corporate goals.
• Oversee project gaiting, governance frameworks, and vendor management, ensuring adherence to PMI principles and promoting standardization across program areas.
• Manage the vendor process, including implementing QA/QC, authorizing payments, and making additional recommendations.

Who You Are

Comfortable working in a highly demanding environment with many competing priorities, you are a skilled people manager motivated by developing, coaching, and supporting a team, experienced in performance management and goal setting. A skilled influencer, you possess exceptional communication and presentation skills.

Key Qualifications

• Post-secondary education in a discipline pertinent to the job function (e.g., Business, Computer Science, Technology) or a combination of education and relevant experience.
• A Project Management Professional (PMP) designation is required.
• Considerable experience in managing stakeholder expectations, including senior leadership, government representatives, vendors, and client groups.
• Considerable experience motivating, leading, and managing a diverse workforce, fostering teamwork, managing change, and operating in an environment that promotes excellence while contributing as a member of a management team; experience completing performance evaluations.
• Extensive experience managing all aspects of transformational enterprise-wide IT projects in complex multi-departmental environments (including budget and timeline management, scope management, estimating and managing project resources, risk management, issues management, organizational change management, timely decision making, critical path identification, business transformation, data transformation/migration, user experience optimization, etc.).
• Considerable experience with financial forecasting, budgeting, cost-benefit assessments and business case preparation and presentation; contract negotiations, procurement procedures and Vendor and Contract Management.
• Highly developed communication skills including planning, developing, writing, and presenting a broad range of materials including reports, briefing notes, and project documents.
• Ability to foster a team culture that emphasizes innovation, collaboration, transparency, accountability and trust while promoting a strong code of ethics and integrity to support public service excellence.
• Ability to support the Toronto Public Service values to ensure a culture that champions equity, diversity and respectful workplaces.
• A valid Ontario Driver's Licence Class "G" and access to a vehicle would be considered an asset.

Key skills/competency

• Strategic Leadership
• Portfolio Management
• Project Management Professional (PMP)
• Stakeholder Engagement
• Team Leadership
• Financial Management
• Vendor Management
• IT Governance
• Business Transformation
• Organizational Change Management