Information Systems Analyst - Public Works
City of San José · San Jose, CA
- On site
- Full-time
- $172,000 / year
- San Jose, CA
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Job highlights
- Analyze and administer Enterprise GIS systems.
- Develop and deploy GIS mapping applications.
- Integrate GIS with city business systems.
- Lead large-scale GIS projects.
- Provide GIS support for city operations.
About the role
About the City of San José
Our diverse and inclusive workforce of more than 7,000 employees play a key role in the success of San José, the heart of the Silicon Valley. All City of San José employees work together as one team to make San José a vibrant, innovative, and desirable place to live and work. Visit here to learn more about our One Team Leadership Values and Expectations, including quality and excellent customer service and here to learn more about San José.
The City of San José is an equal opportunity employer. Applicants for all job openings will be considered without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, veteran status or any other consideration made unlawful under any federal, state or local laws. The City of San José is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at 408-535-1285, 711 (TTY), or via email at CityCareers@sanjoseca.gov.
About The Department
The City of San José, the Capital of Silicon Valley, is one of the nation's best managed cities and one of the top cities in which to live, work, and do business. Moreover, San José is the center of cultural, government and economic activity for the region. The employees of the City of San José have embraced the following values: Integrity, Innovation, Excellence, Collaboration, Respect and Celebration. The City's Public Works Department is seeking an individual whose values align with the values of the City's employees.
The Department of Public Works is responsible for delivering capital improvement projects for a wide variety of City facilities and infrastructure, maintaining City facilities and fleet assets, facilitating and regulating development activities, and providing animal care and services. The Department is committed to high-quality service, partnering with the community, and providing an excellent environment in which to work.
Position Duties
The Department of Public Works is recruiting to fill an Information Systems Analyst (ISA) position within the Enterprise GIS (Geographic Information Systems) team. The Enterprise GIS team operates out of the Department of Public Works but works across the city to coordinate GIS efforts, lead multi-departmental GIS projects, geospatially-enable City business systems, and administer Enterprise GIS infrastructure for citywide use. The city has standardized on a modern technology stack consisting of Windows Server, Esri ArcGIS platform, VertiGIS Studio, Safe Software FME, and SQL Server enterprise geodatabases. The city has an enterprise license agreement with Esri, and the Enterprise GIS team maintains a large Enterprise GIS server environment with public and internal-facing ArcGIS Server instances, complementary ArcGIS Portal and ArcGIS Online organizations, an SDE environment featuring a data catalog with over 1,000 feature classes, and integrations with dozens of business systems.
The ISA is a professional-level position in the IT professional management series and responsible for GIS system administration, database design, business system integration, application development, and implementation of large-scale enterprise projects. The position requires a GIS professional with broad technical experience as well as the ability to take initiative and direct others. The ideal candidate must be a strong individual contributor that is able to take full ownership of projects, designing solutions in alignment with City Enterprise GIS standards and industry best practices and working at a hands-on level to build, implement, and support such solutions. The position also demands proven ability to troubleshoot and resolve complex technical issues with limited resources. Advanced knowledge of the ArcGIS platform and experience with GIS server administration is required. Experience with VertiGIS Studio and GIS web application development in an Esri environment is highly desirable.
The GIS ISA reports to the Enterprise GIS Manager. This position is responsible for programming that supports the development and maintenance of major applications used citywide.
Key responsibilities and duties may include, but are not limited to the following:
- Administer Enterprise GIS server environment (ArcGIS Enterprise, VertiGIS Studio, FME Server), including planning for and conducting system upgrades; applying and confirming patches; capacity planning and load testing; publishing and tuning services; managing backups; troubleshooting and resolving system issues; managing security policies, user accounts, roles, and permissions; and maintaining system documentation.
- Meet with business owners and end users to gather and document requirements for GIS solutions. Design, build, and deploy mapping applications on the ArcGIS platform. Provide documentation, training, and support to end users.
- Develop and maintain web mapping applications using VertiGIS Studio Web 5.x, including web map authoring, site configuration, and development of print templates, reports, and workflows.
- Develop and maintain complex geoprocessing routines and ETL workbenches using FME and/or Python.
- Conduct data modeling and design activities for new datasets by analyzing inputs and developing appropriate schemas in alignment with City standards.
- Build and support GIS integrations with city business systems.
- Lead large-scale, cross-department Enterprise GIS projects. Work collaboratively with departments to reduce program redundancies and support effective use of enterprise resources. Train end users on enterprise standards and best practices; provide development oversight and guidance.
- In addition, this position is part of a team responsible for providing GIS support in the Emergency Operations Center (EOC) when activated.
Work Arrangement
This position requires to work onsite, 5 days/week during the probationary period. After successful completion of probation, new hires may be allowed to work remotely 1 day/week.
Minimum Qualifications
- Education: A bachelor's degree from an accredited college or university in a relevant field.
- Experience: Four (4) years of progressively responsible professional/journey level experience, of which at least two (2) years of experience include lead technical work in development, implementation and maintenance of computer systems, or application development and/or support.
Acceptable Substitutions:
- Additional years of increasingly responsible directly related work experience may be substituted for education on a year-for-year basis.
- Completion of a master's degree in a relevant field from an accredited college or university may be substituted for one (1) year of the required two (2) years of experience which include lead technical work in development, implementation and maintenance of computer systems, or application development and/or support.
Certifications:
- Possession of a valid State of California driver’s license may be required. Certification as a Microsoft Certified Systems Engineer (MCSE), or equivalent certification from a professional organization, may be required, if assigned to positions working with computer networks.
Other Qualifications
The ideal candidate will possess the following competencies, as demonstrated in past and current employment history. Desirable competencies for this position include:
- Job Expertise - Demonstrates knowledge of and experience with applicable professional/technical principles and practices, Citywide and departmental procedures/policies and federal and state rules and regulations. Candidates must have advanced experience with the ArcGIS platform and VertiGIS Studio.
- Communication Skills - Effectively conveys information and expresses thoughts and facts clearly, orally and in writing; demonstrates effective use of listening skills and displays openness to other people's ideas and thoughts. Demonstrates ability to provide training to technical and non-technical users in small and large group settings and ability to produce technical documentation, such as system and application design documents, migration plans, standard operating procedures, and other technical policies and procedures.
- Teamwork & Interpersonal Skills - Develops effective relationships with co-workers and supervisors by helping others accomplish tasks and using collaboration and conflict resolution skills.
- Analytical Thinking - Approaches a problem or situation by using a logical, systematic, sequential approach. Demonstrates ability to isolate and resolve performance and other technical issues within a complex enterprise server environment.
- Problem Solving - Approaches a situation or problem by defining the problem or issue; determines the significance of problem; collects information; uses logic and intuition to arrive at decisions or solutions to problems that achieve the desired outcome. Applies sound problem solving to the design and buildout of geospatial solutions by gathering requirements and selecting appropriate tools and methods to deliver an efficient and cost-effective solution.
- Project Management - Ensures support for projects and implements agency goals and strategic objectives.
Selection Process
The selection process will consist of an evaluation of the applicant's training and experience based on the application, resume and cover letter. You must answer all questions to be considered, or your application may be deemed incomplete and withheld from further consideration. Applicants are expected to write their own essays/responses. Please be advised that the use of AI content in your responses may result in your removal from the hiring process. Only those candidates whose backgrounds best match the position will be invited to proceed in the selection process. Additional phases of the selection process will consist of one or more interviews.
Please upload a resume and cover letter that outlines your qualifications and experience related to the ISA position outlined under Position Duties.
If you have questions about the duties of these positions, the selection or hiring processes, please contact Diana Gonzalez at diana.gonzalez@sanjoseca.gov.
Additional Information:
- Employment Eligibility: Federal law requires all employees to provide verification of their eligibility to work in this country. Please be informed that the City of San Jose will NOT sponsor, represent or sign any documents related to visa applications/transfers for H1-B or any other type of visa which requires an employer application.
- You must answer all job-specific questions to be considered for this vacancy or your application will be deemed incomplete and withheld from further consideration. Applicants are expected to write their own essays/responses.
- Please note that applications are currently not accepted through CalOpps or any other third party job board application system.
- This recruitment may be used to fill multiple positions in this, or other divisions or departments. If you are interested in employment in this classification, you should apply to ensure you are considered for additional opportunities that may utilize the applicants from this recruitment.
- Please allow adequate time to complete the application and submit before the deadline or the system may not save your application. If your online application was successfully submitted, you will receive an automatic confirmation email to the email address you provided. IF YOU DO NOT RECEIVE THE CONFIRMATION, please email CityCareers@sanjoseca.gov and we will research the status of your application.
AI and the Hiring Process
We recognize that Artificial Intelligence (AI) is becoming part of daily life and can be a valuable tool for learning, research, and professional growth. We encourage candidates to use AI responsibly as a support in preparing application materials, live assessments, and interviews. However, we value authenticity, accuracy and truthfulness. Application responses and interview answers must reflect your own knowledge, skills, and experiences. While AI can supplement preparation, it cannot replace the originality and judgment we look for in our employees. This ensures fairness, transparency, and equity for all applicants in the hiring process.
Key skills/competency
- Information Systems Analyst
- Public Works
- Enterprise GIS
- ArcGIS Platform
- VertiGIS Studio
- FME
- SQL Server
- Database Design
- System Administration
- Project Management
Skills & topics
- Information Systems Analyst
- GIS
- ArcGIS
- Public Works
- System Administration
- Database Design
- Application Development
- City Government
- Silicon Valley
- IT Professional
How to get hired
- Tailor your resume: Highlight specific experience with ArcGIS, VertiGIS Studio, FME, and SQL Server. Quantify achievements where possible.
- Craft a compelling cover letter: Clearly articulate how your skills and experience align with the ISA role and the City's values.
- Prepare for interviews: Be ready to discuss your technical expertise, problem-solving approaches, and teamwork abilities.
- Research the City of San José: Understand their mission, public works department, and commitment to innovation and customer service.
- Follow application instructions carefully: Ensure all questions are answered accurately and completely to avoid application rejection.
Technical preparation
Behavioral questions
Frequently asked questions
- What are the primary responsibilities of an Information Systems Analyst at the City of San José Public Works Department?
- The Information Systems Analyst (ISA) at the City of San José's Public Works Department is responsible for administering the Enterprise GIS server environment, designing and deploying GIS mapping applications, integrating GIS with city business systems, and leading large-scale GIS projects. This role requires advanced knowledge of the ArcGIS platform and experience with GIS server administration, as well as skills in database design, application development, and troubleshooting complex technical issues.
- What is the required education and experience for the Information Systems Analyst position?
- A bachelor's degree from an accredited college or university in a relevant field is required. Additionally, four years of progressively responsible professional/journey level experience is needed, with at least two years focusing on lead technical work in computer systems development, implementation, maintenance, or application development/support. Substitutions for education and experience are available.
- What is the technology stack used by the Enterprise GIS team at the City of San José?
- The Enterprise GIS team utilizes a modern technology stack including Windows Server, Esri ArcGIS platform, VertiGIS Studio, Safe Software FME, and SQL Server enterprise geodatabases. Key components include ArcGIS Enterprise, ArcGIS Server, ArcGIS Portal, ArcGIS Online, and an SDE environment with extensive feature classes and integrations with city business systems.
- What is the salary range for the Information Systems Analyst position?
- The salary range for this classification is $141,894.48 - $172,885.44 annually. This includes an approximate five percent (5%) ongoing non-pensionable compensation. The actual salary will be determined based on the final candidate's qualifications and experience.
- Can I apply for the Information Systems Analyst role if I have a master's degree but less than two years of lead technical experience?
- Yes, a master's degree in a relevant field can substitute for one year of the required two years of lead technical experience. This means if you have a master's degree and at least one year of relevant lead technical experience, you may meet the experience requirement.
- Is there a possibility of remote work for the Information Systems Analyst position?
- Initially, this position requires working onsite five days a week during the probationary period. After successful completion of probation, new hires may be allowed to work remotely one day per week. This arrangement is subject to departmental needs and policies.