Website Content Administrator

Website Content Administrator at City of Ottawa

Transit Information & Marketing is responsible for the delivery of transit customer information services and new customer information programs for wayfinding and consistency of the OC Transpo brand and messaging to improve the customer experience and transit services in the City of Ottawa.

Working in a high volume environment with strict production and operational deadlines, the Website Content Administrator is responsible for writing and publishing accurate and timely transit information to customer information systems including the OC Transpo public website, intranet and social media in accordance to the organization’s brand and vision in both official languages and in compliance with Accessibility Standards. The information must reflect our current and future service and be communicated clearly and concisely in a timely manner using best practices for website design and navigation.

Education And Experience

• Completion of 3 year university degree in Communications, English, Multi-media Design or related field.
• Minimum of 3 years of related experience working primarily with web content, public information systems or with digital content management systems.

Knowledge

• Strong writing skills and knowledge of Web writing conventions and best practices
• Knowledge of OC Transpo public transit route networks, service and transit information systems
• Knowledge of website Content Management Systems such as Expression Engine
• Knowledge of website enhancement programs, such as Adobe Photoshop, Illustrator, QuarkXpress, CSS
• Knowledge of website accessibility compliance and plain language requirements
• Knowledge of applicable health and safety legislation, including the rights and duties of workers

Competencies, Skills And Abilities

• Critical reading, reasoning and advanced writing skills
• Strong communication skills
• Possess strong organizational skills and flexibility to deal effectively with multiple demands, conflicting priorities, pressures and deadlines
• Able to work independently with minimum supervision and collaboratively with all staff as part of a team
• Able to plan and manage a high volume of changes and prioritize work load
• Computer program knowledge such as Content Management Systems MS Office Suite in a Windows environment
• Possess a strong customer service orientation
• Demonstrate innovation and the ability to generate new concepts and ideas
• Able to think strategically and to grasp political pressures and implications
• Self directed and able to work independently under minimal supervision
• Flexible and adaptable to deal with shifting priorities
• Able to think logically and concentrate/focus on detail
• Possess a work record of good attendance and job performance

What You Need To Know

Language Requirement: English oral, reading, writing

Police Record Check: Experience and formal training combined with demonstrated performance and ability may substitute for stipulated academic requirements. Please save a copy of the job poster. Once the closing date has passed, it will no longer be available.

We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted.

The City of Ottawa promotes the principles of diversity and inclusion and adheres to the tenets of the Canadian Human Rights Act and the Ontario Human Rights Code. We encourage applications from members of Indigenous, Black and other racialized communities, persons with disabilities, women and non-binary persons, persons of all ethnic origins, religions, sexual orientations, classes, gender identities and expressions.

Candidates are encouraged to self-identify as a member of one or more designated employment equity groups in the self-identification questionnaire.

The City of Ottawa provides accommodation to applicants during all parts of the hiring process, upon request. If contacted to proceed to the selection process, please advise us if you require any accommodation.

Accessible formats and communication supports are available upon request. Please contact the HR Service Centre (email: HRServiceCentre@Ottawa.ca) at 613-580-2424, extension 47411 Employee Service Centre at 613-580-2424 extension 12211 or via email at esc-cse@ottawa.ca.

Key skills/competency

• Web content management
• Content Management Systems (CMS)
• Website accessibility
• Web writing conventions
• Adobe Photoshop
• Adobe Illustrator
• CSS
• Digital content publishing
• Strategic communication
• Customer experience improvement