IT Business Analyst

IT Business Analyst at City of Ottawa

The City of Ottawa / Ville d’Ottawa is seeking an IT Business Analyst to join its Finance and Corporate Services Department, within the Information Technology Services branch. This full-time temporary position plays a crucial role in creating business value by providing innovative and strategic technology solutions for the City's operations.

Job Summary

As an IT Business Analyst, you will be responsible for staying current with client operations and contexts, including the organization's culture, legislation, operational priorities, and pressures. You will serve as a key liaison between clients and technical specialists, facilitating the identification, development, and implementation of business requirements for client business applications, systems, and processes.

Education And Experience

• Completion of 3-year college diploma or university degree in a related field.
• Minimum of 5 years of experience in business applications and systems analysis.

Knowledge

Candidates should possess knowledge in the following areas:

• Business analysis practices and techniques, including methods, practices, and tools used in requirements definition, and business process review, design, and re-design.
• Technical acumen and aptitude.
• The mandates, responsibilities, operations, and business contexts of client groups.
• Project management methodologies and tools.
• Current and emerging best practices and technical solutions used in business analysis, process design, and the clients' business line(s).
• Applicable health and safety legislation, including the rights and duties of workers.

Desirable Qualifications

• Knowledge of, and experience with, the City's IT infrastructure and business applications.

Competencies, Skills And Abilities

The ideal candidate will demonstrate the following:

• Critical and conceptual thinking skills, with the ability to analyze functions, issues, and problems within a team environment and develop realistic and innovative solutions.
• Strong problem-solving skills.
• Excellent relationship building skills.
• Ability to communicate effectively with users, managers, IT staff, and system suppliers, bridging knowledge/understanding gaps between IT specialists and departmental management/end users.
• Proactive approach to identify and address implications to other areas of the business and organization, or other business applications, looking beyond stated problems.
• Proficiency in writing reports and documents, including functional specifications, user guides, and other training/reference documents.
• Ability to plan, set priorities, and organize work effectively.
• Strong research skills.
• Effective facilitation skills.
• Skills in operating a personal computer and using different types of software that relate to the job.
• Strong interpersonal skills.
• Strong focus on client-service and client satisfaction.
• Ability to work independently and as a member of a team.
• Capability to thrive in an environment of deadlines, multiple demands, and changing (and sometimes competing) priorities.
• High level of tact, diplomacy, and professionalism.

What You Need To Know

Language Requirement: English oral, reading, writing. Experience and formal training combined with demonstrated performance and ability may substitute for stipulated academic requirements. Please save a copy of the job poster as it will no longer be available after the closing date.

The City of Ottawa promotes diversity and inclusion, encouraging applications from all equity-deserving groups. Accommodation is available upon request during the hiring process. Accessible formats and communication supports are also available.

Key skills/competency

• Business Analysis
• Requirements Definition
• Business Process Design
• Systems Analysis
• Stakeholder Communication
• Project Management Methodologies
• Problem-Solving
• Technical Acumen
• Client Service
• Documentation