Administration & Audience Services Coordinator

About the Role

The City of Leduc is seeking a dedicated and organized Administration & Audience Services Coordinator to join our vibrant team. This pivotal role involves providing comprehensive administrative support and ensuring exceptional service to our diverse audience for various city programs, facilities, and events. You will be instrumental in managing front-line inquiries, coordinating administrative processes, and contributing to a positive public experience, embodying the City of Leduc's commitment to community engagement and operational excellence.

Key Responsibilities

• Provide administrative support to various departments, including scheduling, correspondence, data entry, and record management.
• Serve as a primary point of contact for audience inquiries, providing accurate information about City of Leduc services, events, and programs.
• Manage booking systems, ticketing, and registration processes for events and facility usage.
• Assist in the coordination and promotion of public programs and special events.
• Maintain and update databases, customer relationship management (CRM) systems, and administrative files.
• Process payments, handle financial reconciliation, and prepare relevant reports.
• Collaborate with internal teams to ensure seamless service delivery and communication.
• Contribute to a welcoming and efficient environment for all visitors and community members.

Qualifications and Experience

• Post-secondary education in Business Administration, Office Management, Communications, or a related field.
• Minimum of 2-3 years of experience in an administrative support or audience/customer service role, preferably within a municipal or public sector environment.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and experience with CRM or ticketing systems.
• Excellent verbal and written communication skills, with a strong ability to interact effectively with the public.
• Exceptional organizational skills and attention to detail, capable of managing multiple tasks simultaneously.
• Demonstrated ability to work independently and as part of a team in a fast-paced environment.
• Knowledge of municipal operations and community engagement practices is an asset.

What We Offer

The City of Leduc offers a dynamic work environment where you can make a tangible impact on the community. We provide opportunities for professional growth, a comprehensive benefits package, and a supportive team culture dedicated to public service.

Key skills/competency

• Administrative Support
• Customer Service
• Event Coordination
• Communication Skills
• Data Entry
• Scheduling
• Public Relations
• Problem Solving
• Office Management
• Community Engagement