Intake Supervisor

About City of Hope

City of Hope's mission is to make hope a reality for all touched by cancer and diabetes. Founded in 1913, City of Hope has grown into one of the largest and most advanced cancer research and treatment organizations in the U.S., and one of the leading research centers for diabetes and other life-threatening illnesses. City of Hope research has been the basis for numerous breakthrough cancer medicines, as well as human synthetic insulin and monoclonal antibodies. With an independent, National Cancer Institute-designated comprehensive cancer center that is ranked top 5 in the nation for cancer care by U.S. News & World Report at its core, City of Hope’s uniquely integrated model spans cancer care, research and development, academics and training, and a broad philanthropy program that powers its work. City of Hope’s growing national system includes its Los Angeles campus, a network of clinical care locations across Southern California, a new cancer center in Orange County, California, and cancer treatment centers and outpatient facilities in the Atlanta, Chicago and Phoenix areas.

The successful candidate for the Intake Supervisor role will work Monday - Friday, 8am-5pm PST.

Job Overview: Intake Supervisor

The Intake Supervisor is responsible for providing oversight to the New Patient Experience Records Coordinators, leading the crucial function of Intake/Medical Records. This role ensures the procurement of medical records for new incoming patients prior to their first appointment, guaranteeing a smooth and efficient start to their care journey. Additionally, this position is vital for maintaining proper documentation for follow-up, tracking, and reporting purposes.

Key responsibilities include:

• Supporting the team by proactively and creatively solving issues.
• Overseeing workflows and implementing process improvements.
• Ensuring high-quality outcomes in records coordination.
• Setting clear goals and expectations for team performance.
• Reporting on metrics and tracking department Key Performance Indicators (KPIs) at a minimum of weekly/monthly.
• Identifying and addressing opportunities for improvement in real-time.

Job Qualifications

• Bachelor’s degree or equivalent work experience required.
• Minimum two years of leadership experience.
• Excellent communication and problem-solving skills.
• Knowledgeable in Microsoft Office Suite.
• Requires appropriate internet services, speed, and dedicated workspace to effectively work from home (Minimum internet connection speeds of 75 Mbps download and 15 Mbps upload).

City of Hope is an equal opportunity employer. To learn more about our comprehensive benefits, click here: Benefits Information.

City of Hope employees pay is based on the following criteria: work experience, qualifications, and work location.

Key skills/competency

• Leadership
• Medical Records Management
• Patient Intake Coordination
• Process Improvement
• Workflow Optimization
• Data Reporting
• Key Performance Indicators (KPIs)
• Problem Solving
• Microsoft Office Suite
• Healthcare Administration