Enterprise Application Specialist
City Of Hamilton
Job Overview
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Job Description
Enterprise Application Specialist at City Of Hamilton
Reporting to the Supervisor, Business Applications, the Enterprise Application Specialist provides expertise and leadership in strategy, design, development, implementation, and support of cloud-based solutions. This role leverages Azure services (Azure Functions, Logic Apps, SQL Database, etc.) and utilizes Power Platform tools such as Power Apps, Power Pages, Power Automate, Power BI, and D365 Customer Service. The specialist will be responsible for CRM solution development and support, as well as the integration of Microsoft 365 applications and Virtual Agents for both internal and external clients, including the City’s online services.
Gathering information from multiple sources, the Enterprise Application Specialist will translate complex business requirements into functional and technical solutions. This position requires engaging with a variety of stakeholders and working collaboratively with project teams and external partners to deliver exceptional customer service that meets client needs.
The Enterprise Application Specialist will be involved in all project phases, from requirements gathering, solution design and development, testing, deployment, and ongoing support. This position has access to sensitive and confidential financial and human resource information, requiring a high degree of discretion and security awareness.
Key skills/competency
- Cloud Solutions Architecture
- Azure Services (Functions, Logic Apps, SQL Database)
- Microsoft Power Platform (Power Apps, Power Pages, Power Automate, Power BI)
- Dynamics 365 Customer Service
- CRM Solution Development
- Business Requirements Analysis
- Technical Solution Design
- Stakeholder Engagement
- Project Lifecycle Management
- Data Security & Confidentiality
How to Get Hired at City Of Hamilton
- Research City Of Hamilton's culture: Study their mission, values, recent news, and employee testimonials on LinkedIn and Glassdoor to understand their public service commitment.
- Tailor your resume: Highlight extensive experience with Azure services, Power Platform suite, and CRM development, emphasizing project contributions and outcomes.
- Showcase public sector experience: Demonstrate your ability to navigate complex stakeholder environments and deliver solutions in a public service context.
- Prepare for technical questions: Be ready to discuss your expertise in Azure Functions, Logic Apps, Power Apps, D365 Customer Service, and Microsoft 365 integrations.
- Demonstrate problem-solving skills: Be prepared to provide examples of how you've translated intricate business requirements into practical and effective technical solutions.
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