User Support Specialist
@ City of Delta

Delta, BC
CA$50,000
On Site
Full Time
Posted 24 days ago

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XXXXXXXX XXXXXXXXXXX XXXXXXXXXX***** @cityofdelta.ca
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Job Details

User Support Specialist Role at City of Delta

The City of Delta in British Columbia is searching for dedicated individuals to join the Information Services Help Desk team. This role provides outstanding IT Service Desk telephone and email support to users at City Hall. It involves desktop hardware, software installations, upgrades, moves, changes and troubleshooting, as well as providing audio visual support for Council Meetings and Public Hearings.

Key Responsibilities

  • Provide one-on-one IT support via telephone and email
  • Handle desktop hardware and software installations and upgrades
  • Troubleshoot IT problems in an ITSM ITIL compliant environment
  • Offer audio visual support for public events
  • Document work methods and act as a point of reference for colleagues

Qualifications and Requirements

  • Two-year certificate in computer technology or related field
  • Practical knowledge of IT, computer programming, networking, and applications
  • Experience in customer service and clear communication
  • Understanding of IT Service Management and ITIL framework
  • Valid Class 5 BC Driver’s license

Additional Information

This auxiliary/casual position operates under direct supervision with room for independent judgment. Applicants must submit copies of relevant certificates and may need to provide a Police Information Check.

Key skills/competency

  • IT Service Desk
  • ITIL Framework
  • Customer Service
  • Troubleshooting
  • Desktop Support
  • Networking
  • Software Installation
  • Audio Visual Support
  • Technical Documentation
  • Problem Solving
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How to Get Hired at City of Delta

🎯 Tips for Getting Hired

  • Customize your resume: Tailor experiences to IT support needs.
  • Highlight ITIL skills: Emphasize IT Service Management expertise.
  • Showcase technical certifications: Include computer technology credentials.
  • Prepare for interviews: Review customer service and troubleshooting scenarios.

📝 Interview Preparation Advice

Technical Preparation

Review ITIL framework basics.
Practice desktop troubleshooting methods.
Familiarize with networking fundamentals.
Study software installation procedures.

Behavioral Questions

Describe your customer service experience.
Explain handling stressful IT issues.
Detail teamwork under pressure.
Discuss problem solving approaches.

Frequently Asked Questions