Cyber Resiliency Specialist

Company Description

The Department of Technology (DT) is the centralized technology services provider for the City and County of San Francisco (CCSF), delivering critical infrastructure and services to over 33,000 employees. With a $140M+ annual budget and a team of 300+ experts, DT is leading the charge in digital transformation across core areas like IT Project Management, Enterprise Applications, Cloud, IT Operations, City Infrastructure, Office of Cybersecurity, Public Safety Systems, and Emerging Technologies.

Why Join Us?

At DT, your expertise as a Cyber Resiliency Specialist will directly impact the residents of San Francisco, from closing the digital divide to ensuring secure, efficient city operations. The City offers competitive pay, benefits, and retirement options, along with career growth through training and subsidized education. We foster a diverse work environment and offer a hybrid work schedule (four days in office, one day remote) to promote collaboration and work-life balance.

Job Description

In the Department of Technology, Office of Cybersecurity, the Cyber Resiliency Specialist plays a key role in the preparation and execution of the Technology Disaster Recovery and Business Continuity/Continuity of Operations Plans.

Major functions in this role include, but are not limited to:

• Work with City departments to plan, design, and test resilience solutions for all critical City systems, supporting the citywide technology resilience program.
• Conduct detailed Technology Risk assessments and Business Impact Analyses (BIA).
• Review City departments' completed Technology Risk and Business Impact Analyses for completeness.
• Develop resilience reports identifying gaps and recommendations from assessments.
• Maintain knowledge on current and emerging developments/trends for IT Disaster Recovery technology and resilience solutions.
• Collaborate with technical engineering teams to understand evolving architectures for planning, designing, and testing resilience solutions.
• Review and provide recommendations for client departments' Technology Disaster Recovery Plans and Business Continuity/Continuity of Operations Plans.
• Develop and maintain Business Continuity/Continuity of Operations Plans for the department and each division.
• Review the completeness of technology recovery plans and procedures for critical technology systems and applications.
• Design, plan, coordinate, and execute technology resilience tests/exercises with recovery teams for all critical technology systems and applications.
• Support natural, human-caused, and technology disasters/emergencies during Emergency Operations Center/Department Operation Center activations.

This is a Temporary Exempt (TEX), Full Time position with an anticipated duration of thirty-six (36) months, serving at the discretion of the appointment officer.

Work Location & Arrangement

The incumbent will conduct the majority of work at the Department of Technology, 1 S Van Ness, Ave San Francisco, CA 94103. There may be situations requiring work at other sites throughout the City of San Francisco. The Department may offer a hybrid work schedule, and traveling within San Francisco may be required.

Qualifications

Minimum Qualifications

• Education: An associate degree in computer science, computer engineering, information systems, or a closely related field (or equivalent of 60 semester/90 quarter credits with 20/30 credits in a related field).
• Experience: Three (3) years of experience analyzing, installing, configuring, enhancing, and/or maintaining enterprise network components.
• Substitution: Additional experience may substitute for the degree on a year-for-year basis (up to two years). Completion of the 1010 Information Systems Trainee Program may also substitute for the required degree.

Desirable Qualifications

• Completion of an Industry certification in Business Continuity Planning (BCP).
• Ability to work independently with strong communication and presentation skills.
• Ability to interact effectively with technical, non-technical, and management staff.
• Bachelor's Degree or equivalent experience is required.
• 2-3 years of working experience in IT System Infrastructure Disaster Recovery and Business Continuity Industry.
• Knowledge of current Disaster Recovery planning techniques and technologies.
• Experience in planning and executing technology recovery testing exercises for applications and systems across enterprise data centers and Cloud platforms.
• Demonstrated proficiency in BC/DR program execution, managing process change projects, and knowledge of the disaster recovery program lifecycle.

Key skills/competency

• Disaster Recovery Planning
• Business Continuity Management
• Cybersecurity Resilience
• Risk Assessment
• Business Impact Analysis
• Emergency Operations
• IT Infrastructure
• Cloud Security
• Network Resilience
• Policy Development