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Insurance & Claims Assistant I

City and County of Honolulu

Hawaii, United StatesOn Site

Original Job Summary

Position Overview

Start your rewarding career with the City and County of Honolulu. The Insurance & Claims Assistant I role at the Honolulu Board of Water Supply (BWS) is a full-time, permanent position that supports smooth claims management and risk evaluation.

What You'll Do

  • Process Workers’ Compensation, General Liability, and Auto claims by reviewing, collecting, and compiling documentation.
  • Coordinate with adjusters and departments, maintain claim files, and ensure compliance.
  • Prepare summaries, reports and process related claim payments.
  • Assist the Risk Manager with screening, directing correspondence, and processing risk reports.
  • Manage office duties including mail distribution, supply management, and errands.

Special Work Requirements

Standard work schedule is Monday - Friday from 7:45 a.m. to 4:30 p.m. with potential requirements to work evenings, weekends, and holidays.

Additional Information

Applications must be submitted online by October 18, 2025, 11:59 p.m. HST. Ensure your email details are correct and check spam folders for important notifications.

Key Skills/Competency

  • Claims Processing
  • Risk Management
  • Insurance Compliance
  • Documentation
  • Data Entry
  • Report Preparation
  • Regulatory Knowledge
  • Communication
  • Clerical Support
  • Customer Service

How to Get Hired at City and County of Honolulu

🎯 Tips for Getting Hired

  • Customize Your Resume: Tailor your resume highlighting claims process skills.
  • Research City and County of Honolulu: Understand the department and its mission.
  • Highlight Relevant Experience: Emphasize clerical and risk management roles.
  • Prepare for Interviews: Practice explaining your experience in insurance claims.

📝 Interview Preparation Advice

Technical Preparation

Review claims processing software basics.
Brush up on data entry best practices.
Familiarize with risk management systems.
Study office administrative tools.

Behavioral Questions

Describe teamwork on time-sensitive tasks.
Explain handling difficult customer situations.
Discuss managing repetitive daily tasks.
Share a conflict resolution example.