Senior Escalation Engineer

About This Team:

The Support Engineering Team, also known as the escalation team, is the highest level technical support team assisting customers to provide timely solutions for their environments and issues. This team plays a key role in identifying potential product bugs and liaising with respective teams for product improvements and stability.

About This Job:

You have an Engineering university degree, combined with at least four years of tech support experience in a large enterprise environment. You have acquired a solid understanding of Windows (both client & Server OS) as well as Linux, networking (DNS / DHCP / IP), and basic networking knowledge, including TCP / UDP / SSLN. You are comfortable working in solving problems and debugging ASP.NET based multi-tenant cloud services, and have a proven understanding of Windows. Ideally, you have also acquired industry certifications in the areas of Virtualization and/or Cloud which includes working knowledge of AWS / Azure / ESXi. If this sounds like you, we would love to speak to you right away!

Preferred Certifications & Skills:

• Citrix / Microsoft / VMware
• Citrix XenApp / XenDesktop solid understanding
• Virtualization / Cloud solid understanding (AWS / Azure / ESXi)
• Networking / Active Directory Recognized subject matter expert
• Manage large projects or processes.
• Coaches, reviews, and delegates work to lower level employees.
• Operational targets with major impact on department results.
• Requires deep knowledge of job area typically obtained through advanced education combined with experience.
• Typically viewed as having a specialty within discipline.
• May have broad knowledge of project management.

Optional Experience/Skills:

• Linux
• Hypervisor
• thin clients

About Us:

Cloud Software Group is one of the world’s largest cloud solution providers, serving more than 100 million users around the globe. When you join Cloud Software Group, you are making a difference for real people, each of whom count on our suite of cloud-based products to get work done — from anywhere. Members of our team will tell you that we value passion for technology and the courage to take risks. Everyone is empowered to learn, dream, and build the future of work. We are on the brink of another Cambrian leap -- a moment of immense evolution and growth. And we need your expertise and experience to do it. Now is the perfect time to move your skills to the cloud.

Cloud Software Group is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination. All qualified applicants will receive consideration for employment without regard to age, race, color, creed, sex or gender, sexual orientation, gender identity, gender expression, ethnicity, national origin, ancestry, citizenship, religion, genetic carrier status, disability, pregnancy, childbirth or related medical conditions (including lactation status), marital status, military service, protected veteran status, political activity or affiliation, taking or requesting statutorily protected leave and other protected classifications.

If you need a reasonable accommodation due to a disability during any part of the application process, please contact us via the Bridge portal for assistance.

Key skills/competency:

• Senior Escalation Engineer
• Technical Support
• Windows Server
• Linux
• Networking
• Cloud Services
• AWS
• Azure
• VMware
• Citrix XenApp