Learning Experience Designer

Learning Experience Designer at Citi

The Learning Experience Designer reports to the Design and Facilitation Manager and functions as a key member of the Leadership Development team. This role involves collaborating with various internal partners to build innovative learning solutions that leverage diverse methodologies and reinforce a culture of continuous learning at Citi.

Key Responsibilities

• Design and Development: Design and develop engaging and innovative facilitator- and self-led learning experiences in line with adult learning principles for Citi’s global teams. Create scalable learner journeys, modular and diverse content that enables synchronous and asynchronous reflection and learning.
• Stakeholder Collaboration: Partner with key stakeholders to understand organizational trends and learning needs, and influence creative and impactful learning solution design.
• Consultation: Consult and advice on design needs by acting as a Subject Matter Expert in adult learning and behavior science principles to deliver solutions that align with Citi’s strategic priorities. Advise on build/buy decisions for new solutions, use of existing tools, compliance, ethics and accessibility requirements.
• Agile Practices: Adopt agile principles and leverage design sprints for managing the design and development of formal programs and performance support tools.
• Content Management: Create, publish, and in partnership with key stakeholders, periodically review the Leadership Development portfolio to ensure alignment with Citi’s strategic priorities.

Skills And Competencies

• Adult Learning and Behavioral Science Principles: Ability to apply forward-thinking adult learning and behavioral science principles that balance cognitive load, motivation, accessibility and engagement in the learning solutions.
• Stakeholder Management: Strong stakeholder and relationship management skills to navigate complex organizational environments. Ability to influence, negotiate and challenge stakeholders to deliver learner-centric solutions.
• Generative AI Tools and Educational Technology: Experienced in using generative AI tools to augment learning design and development process. Knowledgeable in learning technologies (LMS, authoring tools).
• Consulting and Advisory: Well-developed consulting and advisory skills, including change management, needs analysis, and learning impact analysis.
• Data Analysis and Performance Measurement: Ability to evaluate learning impact, analyze data, and inform stakeholders on efficacy.
• Communication: Excellent verbal and written communication skills.
• Organization and Proactiveness: Highly organized with strong attention to detail and ability to manage multiple projects simultaneously.
• Adaptability: Ability to thrive and adapt in a fast-paced, dynamic environment.
• Creativity and Diversity: Values creativity and incorporates diverse perspectives in decision-making.

Qualifications

• Experience: 5-8 years in learning and development, talent management, diversity, organizational development, or related fields, with a track record in managing complex projects and building credibility.
• Organizational Experience: Experience in large, matrixed, and multinational organizations is preferred.
• Education: Bachelor’s degree in relevant field. Master’s preferred.

Key skills/competency

• Learning Experience Design
• Adult Learning Principles
• Behavioral Science
• Stakeholder Management
• Generative AI Tools
• Educational Technology
• Consulting
• Needs Analysis
• Data Analysis
• Agile Practices