14 hours ago
Application Support Analyst
Citi
On Site
Full Time
$95,000
Singapore, Singapore
Job Overview
Job TitleApplication Support Analyst
Job TypeFull Time
CategoryCommerce
Experience5 Years
DegreeMaster
Offered Salary$95,000
LocationSingapore, Singapore
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Job Description
Job Overview
The Application Support Analyst is an emerging professional who independently handles problems and resolves Production issues. This role requires applying analytical thinking and data analysis skills, with meticulous attention to detail during analysis. The analyst will deal with diverse issues of significant business importance and communicate production information clearly, directly impacting application stability.
Responsibilities
- Provide production application support for users of Citi Applications.
- Offer short-term resolutions and collaborate with technology partners for long-term remediation.
- Drive the communication bridge between users/traders, internal technology groups, and vendors.
- Participate in disaster recovery testing.
- Participate in Application Release Management (development, testing, deployment), perform post-release checkouts, and conduct root cause analysis.
- Work with development teams to prioritize bug fixes and support tooling.
- Actively support project items focused on Stability, Efficiency, and Effectiveness.
Required Skillset
- SQL
- Unix/Linux
- Oracle
- Servicenow
- Monitoring tools (ITRS, Splunk, Appd, Grafana, Kibana)
- Autosys/ControlM
Qualifications
- 2-5 years relevant experience.
- Basic understanding of app support and other technical areas.
- Interest in automating and standardizing procedures.
- Basic grasp of financial markets and products.
- Familiarity with problem management tools and analytical thinking.
- Strong verbal and written communication, customer service, and interpersonal skills.
- Good team player, able to share information and influence others.
- Ability to plan workload and track issues.
- Understands business and technology strategy.
Education
Bachelor’s/University degree or equivalent experience.
Key skills/competency
- Production Support
- SQL
- Unix/Linux
- Oracle
- ServiceNow
- Incident Resolution
- Application Release Management
- Root Cause Analysis
- Monitoring Tools
- Financial Markets
How to Get Hired at Citi
- Research Citi's culture: Study their mission, values, recent news, and employee testimonials on LinkedIn and Glassdoor to align your application with Citi's financial services leadership.
- Customize your resume: Tailor your Application Support Analyst resume to highlight experience with SQL, Unix/Linux, Oracle, and monitoring tools, emphasizing problem resolution and analytical skills relevant to Citi's technology environment.
- Highlight communication skills: Citi values strong interpersonal and communication skills; prepare examples demonstrating your ability to bridge gaps between technical and business stakeholders.
- Showcase problem-solving aptitude: Be ready to discuss your experience with root cause analysis, incident management, and how you drive efficiency and effectiveness in application support scenarios at Citi.
- Prepare for technical and behavioral interviews: Brush up on core technical concepts related to application support and practice articulating your understanding of financial markets, teamwork, and workload management for Citi's interview process.
Frequently Asked Questions
Find answers to common questions about this job opportunity
01What is the primary focus of the Application Support Analyst role at Citi?
02Which technical skills are most crucial for an Application Support Analyst at Citi?
03How does an Application Support Analyst contribute to application stability at Citi?
04What kind of communication is expected from an Application Support Analyst at Citi?
05What role does this position play in Application Release Management at Citi?
06What level of experience is Citi looking for in an Application Support Analyst?
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