Design Program Coordinator

About the Team

Join the Security & AI Design organization — a vibrant, multidisciplinary team of product designers, researchers, content strategists, and design engineers united by a shared passion for solving complex security challenges with simplicity and creativity.

As part of Design Operations, you’ll help enable creativity at scale — ensuring design excellence, operational efficiency, and alignment across our global design community. We empower designers to do their best work while driving clarity, consistency, and impact across Cisco’s Security portfolio.

Your Impact as a Design Program Coordinator

As a Design Program Coordinator, you will support the smooth execution of design operations and program activities that help teams stay organized, informed, and effective. By assisting with coordination, documentation, and communication, you will help create the structure and consistency that allows teams to focus on delivering outcomes. Your contributions will strengthen day-to-day operations and support our organizational priorities.

In This Role, You Will

• Support design operations and program management work that is scoped and prioritized by Design Operations leads and managers.
• Assist with planning, coordination, and execution of programs related to onboarding, team operations, communications, and process support.
• Maintain project information, documentation, and operational artifacts, ensuring updates are accurate and accessible.
• Use established tools and templates to track work, share updates, and support day-to-day program activities.
• Participate in team meetings, planning sessions, and design operations rituals, contributing updates, and follow-through on assigned tasks.
• Collaborate with cross-functional partners while developing an understanding of roles, workflows, and dependencies within design and product teams.
• Communicate progress and blockers clearly within the Design Operations team, escalating questions or risks with guidance.
• Learn and apply foundational design operations and design program management practices, including basic exposure to design thinking and the double diamond process.
• Seek clarity, ask questions, and proactively request support to ensure work is completed effectively and on time.
• Contribute to a positive, inclusive team culture by participating in feedback sessions, working collaboratively, and demonstrating professionalism in all interactions.

Minimum Qualifications

• Bachelor’s degree or equivalent practical experience in Design, Psychology, Business, Operations, Human Factors, or related field.
• Experience in program coordination, project support, design operations, or a related role supporting teams.
• Experience with collaboration, documentation and planning tools such as Airtable, Microsoft Office, WebEx and Miro.

Preferred Qualifications

• Experience supporting onboarding, team operations, or internal programs within a design, product, or technology organization.
• Comfort working in a fast-paced environment with evolving priorities.
• Collaborative mindset with an interest in supporting cross-functional teams.
• Thoughtful, people-centered approach with interest in improving team experiences and operational effectiveness.
• Desire to grow foundational skills in design operations and design program management.
• Organizational skills with the ability to manage details across multiple tasks and timelines.
• Clear and professional written and verbal communication skills.
• Ability to work independently on assigned tasks while knowing when to seek guidance or clarification.

Why Cisco?

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.

We are Cisco, and our power starts with you.

Key skills/competency

• Program Coordination
• Design Operations
• Project Support
• Documentation Management
• Cross-functional Collaboration
• Communication Skills
• Design Thinking
• Operational Efficiency
• Team Onboarding
• Airtable
• Miro