Customer Experience Product Manager
Cisco
Job Overview
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Job Description
Customer Experience Product Manager
You will be joining a dynamic and collaborative team at Cisco that sits at the intersection of business, technology, and operations. Our team partners closely with Sales, Partnerships, Revenue Operations, and Engineering to deliver scalable Salesforce solutions that drive revenue growth, enhance selling experience, and improve operational efficiency. We value innovation, cross-functional collaboration, and a commitment to delivering high-quality, user-centric technology solutions that empower our go-to-market strategies.
Your Impact
We are seeking a Technical Product Manager to own the design, evolution, and delivery of Salesforce solutions that support Sales and Go-To-Market (GTM) strategies. This Customer Experience Product Manager role sits at the intersection of business, technology, and operations—translating GTM needs into scalable, well-architected Salesforce capabilities. You will partner closely with Sales, Marketing, Partnerships, RevOps, and Engineering to ensure Salesforce effectively enables revenue growth, partner engagement, and operational efficiency.
- Own the product vision and roadmap for Salesforce solutions supporting Sales, Partner, and GTM initiatives
- Translate GTM strategies and business requirements into technical solution designs and prioritized Salesforce features
- Act as the primary product owner for Salesforce, including Sales Cloud and related integrations
- Partner with stakeholders across Sales, Renewals, Marketing, RevOps, and IT to gather requirements and align priorities
- Define and maintain functional and technical requirements, user stories, and acceptance criteria
Minimum Qualifications
- 7+ years of experience in Product Management, Technical Product Management, or Salesforce-focused roles
- Strong hands-on experience with Salesforce platform design (Sales Cloud required; Partner Community / Experience Cloud a plus)
- Proven ability to translate business and GTM strategy into technical solutions
- Solid understanding of sales processes, partner management, and revenue operations
- Experience working with cross-functional teams in fast-paced, matrixed environments
Preferred Qualifications
- Familiarity with GTM motions such as direct sales, channel sales, and co-selling
- Experience with Salesforce integrations (CPQ, Marketing Automation, Data platforms, APIs)
- Background in SaaS or enterprise technology environments
- Strong analytical, problem-solving, and communication skills
- Ability to influence without authority and align diverse stakeholders
Key skills/competency
- Salesforce
- Product Management
- GTM Strategy
- Sales Cloud
- Partner Community
- Revenue Operations
- Technical Product Management
- Cross-functional Collaboration
- SaaS
- API Integrations
How to Get Hired at Cisco
- Research Cisco's culture: Study their mission, values, recent news, and employee testimonials on LinkedIn and Glassdoor.
- Tailor your resume: Highlight Salesforce platform expertise, GTM strategy experience, and product management achievements.
- Showcase problem-solving skills: Prepare detailed examples of how you've translated complex business needs into technical solutions.
- Master Salesforce platform knowledge: Emphasize deep understanding of Sales Cloud and experience with key integrations like CPQ or marketing automation.
- Demonstrate cross-functional collaboration: Share successes in aligning diverse stakeholders and driving projects in matrixed environments.
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