Cisco Live Content Manager

About The Role

Cisco Live, the premier technology event serving Cisco's customers and partners, is seeking a dynamic and strategic Global Content Lead to support both on-demand and in-person global events. We are looking for a creative, strategic thinker who thrives in a dynamic and collaborative work environment. You will enjoy working cross-functionally with diverse global teams to understand business challenges and drive impactful content initiatives. Experience in developing creative educational learning formats for digital and in-person events is essential for this role.

What You'll Do (Responsibilities)

• Develop and execute a comprehensive content strategy for customer events, with a strong focus on technical training and education, leveraging innovative technology and aligning with Cisco's strategic priorities.
• Identify and engage new and emerging audiences, developing tailored content and learning formats to expand Cisco Live's reach and impact. Oversee evolution of new content formats including hands-on learning and audience journeys.
• Manage the technical program at global Cisco Live events, including technical breakouts, technical seminars, and instructor-led labs, ensuring high-quality technical education.
• Develop and oversee the content development process to ensure alignment with educational objectives, including content management processes, content systems, content reviews, and quality assurance.
• Manage multiple stakeholders and make informed decisions about competing priorities.
• Partner with the digital platform team to build a year-round On-Demand content strategy, supporting global programs.
• Support the Cisco Showcase by understanding Cisco’s key priorities and working with internal team to bring the demos to life.
• Evolve the 1:1 meeting program, including identifying new ways to connect customers with Cisco and each other.
• Support content strategy for technology deployment across various platforms, including Webex, mobile app, website, and Cisco AI Assistant.
• Support the global speaker community, fostering engagement and development.
• Identify and drive the measurement program for evaluating the efficiency of the programs; includes survey evaluation and post-event reports and analysis focused on content.

Who You Are (Skills & Experience)

• Strategic Thinker: You possess a deep understanding of business strategy and can translate high-level objectives into actionable content strategies. You are comfortable leading and influencing multiple stakeholders at all levels to drive digital and in-person content and process development, ensuring alignment with Cisco's overarching goals.
• Experienced Event Management: You have extensive personal experience in conceptualizing, leading, and executing large-scale, highly-visible, strategic events with significant organizational impact.
• Complex Problem Solving & Influence: An expert in navigating complex organizational dynamics, gracefully resolving high-stakes conflicts, strategically handling competing priorities, and providing clear, actionable outcomes to executive leadership, cross-functional teams, agencies, and partners.
• Innovation & Future-Proofing: Strategy is second-nature to you; you are inherently innovative, creative, and relentlessly curious. You proactively identify emerging trends and technologies, applying them to future-proof Cisco Live's content strategy and delivery mechanisms.
• Technology & Industry Thought Leadership: You are passionate about technology, not only staying abreast of the latest advances but also understanding and articulating how digital transformation impacts the industry and Cisco's position within it. You can act as a thought leader in content strategy within the tech event space.
• Stakeholder Management & Cross-Functional Collaboration: You excel at building and maintaining strong relationships across all levels of the organization, including senior executives, technical leaders, engineers, marketing, and sales, to secure buy-in and drive collaborative success. You are adept at managing complex stakeholder ecosystems, including volunteer engineering leaders, and making critical decisions about competing priorities with a global perspective.

Requirements

• Requires 10+ years managing large-scale, customer events in the technology industry.
• Expert communication skills.
• Highly experienced with event management tools including Rainfocus or Cvent.
• Experience managing large content programs for events.
• BA or other degree in marketing, communications or related fields.

Key skills/competency

• Content Strategy
• Event Management
• Technical Education
• Stakeholder Management
• Program Development
• Digital Transformation
• Audience Engagement
• Content Systems
• Measurement & Analytics
• Thought Leadership