Representative, Customer Care

What You’ll Be Part Of

Circle is a financial technology company at the epicenter of the emerging internet of money, where value can finally travel like other digital data — globally, nearly instantly and less expensively than legacy settlement systems. This ground-breaking new internet layer opens up previously unimaginable possibilities for payments, commerce and markets that can help raise global economic prosperity and enhance inclusion. Our infrastructure – including USDC, a blockchain-based dollar – helps businesses, institutions and developers harness these breakthroughs and capitalize on this major turning point in the evolution of money and technology.

Circle is committed to visibility and stability in everything we do. As we grow as an organization, we're expanding into some of the world's strongest jurisdictions. Speed and efficiency are motivators for our success and our employees live by our company values: High Integrity, Future Forward, Multistakeholder, Mindful, and Driven by Excellence. We have built a flexible and diverse work environment where new ideas are encouraged and everyone is a stakeholder.

What You’ll Be Responsible For

You’ll be a part of a truly amazing team of people working directly with customers of all sizes around the world, helping them to utilize the full potential of Circle while providing an outstanding customer experience with every interaction. Daily activities will include resolving general inquiries all the way through to troubleshooting complex technical issues within defined service levels and timescales. You’ll work closely with peers and internal stakeholders on projects and initiatives designed to scale our 24/7 operation.

What You'll Work On

• Engage with customers to resolve issues that come through as support tickets to our team
• Craft well written, tailored communications to help customers resolve their issues
• Partner with Customer Success, Sales, Product and Engineering to diagnose and solve problems
• Serve as a trusted advisor with an an open, caring and approachable style of working
• Manage multiple competing priorities to achieve results for every customer
• Proactively identify opportunities to develop solutions that help the team achieve our goals

What You’ll Bring To Circle

• You have a talent for writing and a skill for communicating complex problems clearly
• You care deeply about the customer experience and strive to refine your skills everyday
• You’re a highly motivated and caring person who has a passion for learning
• A core principle of yours is sharing knowledge and helping people do their very best work
• Prior experience working in service/support roles preferred
• You enjoy the challenge of solving open-ended problems in a timely manner
• Familiarity with financial services or payments businesses preferred
• Experience with data analytics tools for troubleshooting problems preferred

Core Requirements

• 1+ year of relevant experience.
• Excellent writing skills with the ability to communicate complex problems clearly.
• Strong commitment to customer experience and continuous personal skills refinement.
• Highly motivated, caring individual with a passion for learning.
• Core principle of sharing knowledge and assisting others in their work.
• Ability to manage multiple competing priorities effectively.
• Availability to work on weekends and holidays semi-regularly.
• Familiarity with generative AI models (ChatGPT, Gemini, etc.) and prompt development.

Preferred Requirements

• Familiarity with financial services or payments businesses.
• Experience with data analytics tools for troubleshooting problems.
• Multilingual skills
• Experience/familiarity with Slack, Apple MacOS, and GSuite.

Key skills/competency

• Customer Service
• Technical Support
• Issue Resolution
• Client Engagement
• Written Communication
• Problem Solving
• Financial Technology
• Payments
• Generative AI
• Stakeholder Management