Product Operations Specialist
Cimpress India · India
- Hybrid
- Full-time
- $75,000 / year
- India
Job highlights
- Manage operational lifecycle across businesses.
- Ensure seamless product, fulfillment, manufacturing alignment.
- Develop and govern operational standards and workflows.
- Provide training and support to stakeholders.
- Drive continuous improvement in operational efficiency.
About the role
About Cimpress Technology
Cimpress Technology develops cutting-edge, best-in-world software that our mass customization businesses use to create personalized products for millions of global customers. Our Mass Customization Platform consists of modular, multi-tenant services. Our businesses include a dozen brands such as Vistaprint, National Pen and BoxUp. These businesses can choose the solutions that work for them, or assemble any custom combination they need. This makes it easier and faster to do things like introduce new products, reach customers and track orders. And this kind of innovation keeps customers coming back. Just last year, Cimpress generated $3.2B in revenue through customized print products, signage, apparel, packaging and more.Our Team: Product Operations Specialist Team
The Cimpress Operations Specialist team will be established to support the end-to-end operational lifecycle across Cimpress businesses, ensuring seamless execution across product, fulfillment, manufacturing, and logistics operations in alignment with Cimpress platform standards. This team will act as an extension of Cimpress operational and platform resources within Cimpress Technology and the individual Cimpress businesses, driving operational excellence across the full business lifecycle from configuration to production and fulfillment migration.A successful team member will master the following operational functions:
- Standards & Operations Curator: Responsible for creating, updating, and governing operational standards and workflows across Cimpress businesses
- Operational Technical Support: Deep understanding of product setup, fulfillment configuration, manufacturing migration, and end-to-end workflow operations
Responsibilities
- Proactively develop deep knowledge of Cimpress standards, business operations, fulfillment flows, and manufacturing processes
- Manage Cimpress Technology (CT) Standards through continued research, creation, updates, and improvements
- Partner with Product Managers, Operations teams, Logistics, and key stakeholders to ensure operational alignment across businesses
- Provide training and guidance to internal and external stakeholders to ensure operational efficiency
- Work on fulfillment configuration and manufacturing migration activities
- Collaborate closely with Logistics teams to ensure businesses are successfully migrated to current operational standards and systems
- Support migration of businesses to the current platform and operational infrastructure
- Own and improve the end-to-end operational cycle, including product setup, manufacturing readiness, fulfillment execution, and migration support
- Drive continuous improvements in operational workflows to reduce errors, improve speed, and increase scalability
- Identify blockers, troubleshoot operational issues, and resolve process gaps across domains
- Ensure businesses understand tooling capabilities, objectives, and operational requirements
- Work cross-functionally across architecture, fulfillment, manufacturing, and logistics domains to ensure the right usage of tooling and processes
- Support documentation, incident retrospectives, and reliability-related operational improvements
- Contribute to image and production support activities, including clipping, retouching, shape recreation, and AI-based dimension calculations
Why You'll Love Working Here
We encourage our engineers to think like owners – to continue to act small as we grow. Every team defines their own roadmaps, and uses the programming languages and technologies that suit them best. This helps us have a big impact at the enterprise level while still feeling small and nimble. We have a Remote-First operating model and culture, with team members in over 15 countries and 30 US states, offering autonomy and the flexibility to work from home. Cimpress also provides collaboration spaces for team members to work physically together.About Cimpress
Led by founder and CEO Robert Keane, Cimpress invests in and helps build customer-focused, entrepreneurial mass customization businesses. Cimpress Technology develops cutting-edge, best-in-world software that our mass customization businesses use to create personalized physical (and digital) products, for over 17 million global customers. Our businesses can choose the solutions that work for them, or assemble any custom combination they need. This makes it easier and faster to do things like introduce new products, reach customers and track orders. And this kind of innovation keeps customers coming back.Commitment To Diversity, Equity, & Inclusion
Cimpress exists to help our customers live their dreams. Each dream is unique – and the Cimpress team needs to be as well. We believe in the unique contributions of everyone within a diverse global organization. We are collaborative, inclusive, and innovative. We strive to role model and live an inclusive culture of fairness, respect and belonging for all. And we work together to empower each other, creating a space in which each of us can spark our next great idea.Equal Opportunity Employer
Cimpress Technology, a Cimpress company, is an Equal Employment Opportunity Employer. All qualified candidates will receive consideration for employment without regard to race, color, sex, national or ethnic origin, nationality, age, religion, citizenship, disability, medical condition, sexual orientation, gender identity, gender presentation, legal or preferred name, marital status, pregnancy, family structure, veteran status or any other basis protected by human rights laws or regulations. This list is not exhaustive and, in fact, in many cases, we strive to do more than the law requires.Key skills/competency
- Product Operations Specialist
- Operational Standards
- Workflow Management
- Fulfillment Configuration
- Manufacturing Migration
- Process Improvement
- Stakeholder Management
- Cross-functional Collaboration
- Troubleshooting
- Documentation
Skills & topics
- Product Operations Specialist
- Operations Management
- Workflow Optimization
- Fulfillment
- Manufacturing
- Process Improvement
- Stakeholder Management
- Supply Chain
- Logistics
- Cimpress
How to get hired
- Tailor your resume: Highlight experience in operational standards, workflow management, and cross-functional collaboration.
- Showcase technical skills: Emphasize your understanding of fulfillment configuration, manufacturing migration, and process improvement.
- Demonstrate problem-solving: Provide examples of how you've identified and resolved operational issues and process gaps.
- Prepare for interviews: Be ready to discuss your experience with stakeholder management and driving operational efficiency.
- Understand Cimpress: Research their mass customization model, platform, and commitment to DEI.
Technical preparation
Master Cimpress operational standards and workflows.,Understand fulfillment configuration and manufacturing processes.,Gain proficiency in end-to-end workflow operations.,Learn AI-based dimension calculation tools.
Behavioral questions
Describe a complex operational issue you resolved.,How do you ensure alignment with multiple stakeholders?,How do you drive continuous process improvements?,How do you manage and govern operational standards?
Frequently asked questions
- What are the primary responsibilities of a Product Operations Specialist at Cimpress India?
- As a Product Operations Specialist at Cimpress India, you will be responsible for managing the end-to-end operational lifecycle, including developing and governing operational standards, supporting fulfillment configuration and manufacturing migration, and driving continuous improvements across various business operations.
- What kind of company culture can I expect at Cimpress?
- Cimpress fosters a culture where employees are encouraged to think like owners, operate with agility, and have autonomy. They have a Remote-First operating model and emphasize collaboration, inclusion, and innovation. You can expect to feel like part of a small, nimble team even while having a large enterprise impact.
- What is the role of the Operations Specialist team at Cimpress Technology?
- The Operations Specialist team acts as an extension of Cimpress's operational and platform resources, supporting the end-to-end operational lifecycle. They ensure seamless execution across product, fulfillment, manufacturing, and logistics, driving operational excellence from configuration to production and fulfillment migration.
- How does Cimpress ensure diversity and inclusion within its teams?
- Cimpress is committed to diversity, equity, and inclusion, believing in the unique contributions of everyone in its global organization. They strive to foster a culture of fairness, respect, and belonging for all, empowering employees to share their ideas and encouraging a diverse workforce that reflects their customer base.
- What technical skills are most important for a Product Operations Specialist at Cimpress?
- Key technical skills for this role include a deep understanding of product setup, fulfillment configuration, manufacturing migration, and end-to-end workflow operations. Familiarity with Cimpress platform standards and a proactive approach to managing and improving these standards are also crucial.
- How does Cimpress support employee growth and development?
- Cimpress encourages employees to think like owners and provides autonomy in defining team roadmaps and choosing technologies. While the description focuses on the operational aspects, their emphasis on a nimble, innovative environment suggests opportunities for professional development through hands-on experience and cross-functional collaboration.