Service Designer Enterprise Voice Services
@ CIBC

Toronto, ON
CA$120,000
On Site
Full Time
Posted 22 days ago

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XXXXXXXX XXXXXXXXXXX XXXXXXXXX***** @cibc.com
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Job Details

Overview

At CIBC, we are building a relationship-oriented bank for the modern world. As the Service Designer Enterprise Voice Services, you will be a seasoned expert managing the planning, design, development, transformation and onboarding of new and existing Enterprise Voice Solutions globally. Your role includes project oversight, vendor management and ensuring that all solutions meet high quality, security and cost effectiveness standards.

Responsibilities

  • Collaborate with architecture and engineering teams to develop a voice services roadmap.
  • Lead the design, validation, testing and rollout of new voice services.
  • Manage key vendor relationships (e.g., Cisco, Microsoft) and maintain SLAs.
  • Ensure all services comply with CIBC IT governance, security, and policies.
  • Oversee financial management including budgeting, cost optimization and vendor negotiations.
  • Engage cross-functionally with service designers, engineers and senior management.

Qualifications

Experience in end-to-end service design within large enterprise environments; expertise in journey mapping, service blueprinting and stakeholder workshops; strong knowledge of enterprise voice solutions and transition from Cisco to Microsoft Teams; familiarity with MS SBA solutions and Oracle OSDMC is an asset.

What CIBC Offers

CIBC empowers your ambitions by providing a competitive salary, benefits program, pension plan, employee share purchase plan, vacation, wellbeing support, and a workplace culture that values personal growth.

Key Skills/Competency

  • Service Design
  • Enterprise Voice
  • Microsoft Teams
  • Cisco Voice
  • Vendor Management
  • Roadmap Planning
  • Governance
  • Financial Management
  • Stakeholder Engagement
  • Change Management
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How to Get Hired at CIBC

🎯 Tips for Getting Hired

  • Customize your resume: Highlight enterprise service design and vendor management skills.
  • Research CIBC: Understand their culture and recent initiatives.
  • Prepare examples: Showcase end-to-end project delivery in voice services.
  • Practice interviews: Emphasize financial management and technical expertise.

📝 Interview Preparation Advice

Technical Preparation

Review enterprise voice architecture concepts.
Study Microsoft Teams integration techniques.
Understand Cisco to Teams transition processes.
Familiarize with IT governance protocols.

Behavioral Questions

Describe a time managing cross-functional challenges.
Explain conflict resolution in vendor negotiations.
Share experience influencing tech roadmap decisions.
Discuss promoting team collaboration under pressure.

Frequently Asked Questions